SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The material is not dense, it will not be hot. Very good sewing. Delivery is pretty fast. On my parameters 94 hips and 67 waist size m came up exactly at the waist perfectly, but in the hips i climb, but with difficulty. In life wear size s
The suit is just perfect. With size 89-68-94 i took M, but to be honest S would be better, I expected M to be smaller but it actually match size chart. It is a little loose for me but still looks perfectly fine, i am very happy with this purchase. As i have read in the comments the quality is pretty good and thats true, 100 % recommend . And also the delivery was fast around 2 weeks :)
Delivery month, courier brings home. I took out the suit and was very upset, crumpled, no kind, then smoothed it and voila, sovsnm another matter! The store advised to take l, the shorts sat perfectly, as for me sewn. Oversize jacket, this is for all those who will scream that it came big. So it is necessary☝️ Together i do not know, it looks strange, because the jacket is longer than shorts, separately fire. I had a defect on the sleeve, the seller returned $2,5 for sewing. Everything is fine
From this store, only cool things came to me both in quality and design. Since i already have a pink suit, i ordered a gray one. The color is interesting, as if a little gives in dusty blue. The costume took in size s on my parameters og 82 cm, from 60 cm, about 89 cm and height 165 cm, the whole village is excellent. The jacket is quite dense and suitable for autumn-spring. Soon i will tell you about another suit and that more summer and light. Fake pockets. There is no tag with the composition. Shorts-skirt in the length of the mini. Spectacular thing. Men are watching. Clasp at the back-a secret zipper in the color of the product. Suit, definitely, # recommend! To the store, too, i advise you to look closely, there are many useful things.
I chose: gray. Size s. The price at the time of purchase: 1619 р. Two-piece suit: an elongated jacket and a short skirt-shorts. Material: coton, polyester, spandex. Thick, good suit fabric in stripes. Turn-down collar, jacket sasteg is on 1 button, i changed it. Shorts are fastened with a zipper. Shorts with a smell. Delivery 2 weeks to russia. Track tracked. Stylish suit, can be worn, with shoes, boots and sneakers. Suitable for any occasion! I recommend to buy and the goods and the store!
Suit for your money is excellent. At its size m ordered l and did not lose, shorts sat perfectly, jacket oversize. Shipping fast about 2 weeks
Delivery to the door. My parameters waist 66 booty 97! The store helped with the choice of size and i climbed the booty on the hips shorts, good quality
For this money, the suit is excellent. The size of the store indicated correct. Sew neatly. Color, style-everything is ok! Delivery about two months. Packed well and small gift-hair elastic. Height 158 cm, weight 45 kg. With all the coupons, the costume cost 1300r.