SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress came quickly 3 XXX to the Russian size 50. The color of the dress is dark turquoise, and the white is a little cream even cuter for me. Knitwear is synthetic, but it does not look decent in the eyes.
On the height of 168 above the knee.
It suits me well but one size less I would have used a 44 European
thank you very much received the dress gave you 5 stars feedback
Wow tie customize shipped quickly got on ten days time order receive home robe is good but I had better expected of the fabric it is stretchy nylon type of spandex but certainly no heavy quality cotton fabric pity a bit disenchanted but overall, though tóch still satisfied my order Supplied got Thank you store
Too fast and I'm very happy with this dress
merci
Neatly sewn. Cute dress. The material is thinner than I expected.
The dress came quickly, the quality is good. The size grid corresponds to all sizes
Beautiful dress it and a little thin cloth nota9
PERFEct and thick material.
Fits the description. The size is accurate
It for great. I’m 5’7 and 150lbs. Love it and it came very fast. Great communication with store.
I'm very satisfied very nice *****
I'm very pleased with the dress. Exactly as the description - color and size. Extremely fast delivery. Today I placed a second order for the same dress, different color. I recommend the store!
Very sintetic but looks good
it is very cute and very nice i like it the size is okay by me.
This is the third dress I have bought from this store. Two of them have defective zips in that they get stuck half or three-quarters of the way down. I have, however, not lodged any complaints because I am able to pull them over my head. The third dress was also sheered or pulled at the waist. This is only visible to the very curious or observant.
Nice dress good quality
Same as the photo