SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A little bigger than the other size Small’s i ordered. I will have to get it altered.
Cute, at 48 p came L. With a wide belt looks better.
Very high quality same as picture I really love it will buy again
Very good dress. The size approached. OG 100 hips 100 size my 48-50. She took XL. On the chest diverges the fabric, too open for me, buckled with a pin. Who has beautiful Titi, you can and without)))) I advise
Perfect la Taya 1 Pelin Grande but I prefer it. Normally Taya m and I ordered L. for next time I will order my Taya
Very cool dress zamówiłam M 38 when growth 160 cm weight 60 perfect, cool material only for breasted musiałam zszyc because the rozchodzi, big o-neck
Very nice, it's the second I buy. Ideal! Pretty fast shipping
This dress is so beautiful, I order one size bigger I normally wear M I took L
Very nice dress. Zostałam nice zaskoczona quality. Recommend :) Thank you
The dress is very beautiful, sewn qualitatively, the threads do not stick out anywhere, very neatly everything is processed, the only thing that with my small growth (155 cm) the cutout is very deep, but it can be sewn!!! In general, the dress is very satisfied)))
This is my second order, i was very happy with this dress so i ordered a second one for my daughter. Good quality, very light and comfortable. My 13 yo girl likes it as well as me. Great job, store
The dress came very quickly, looks pretty. The color is darker by a lot, not yellow brown. In principle satisfied, thank you
Beautiful loved .. Arrived ahead of schedule Super patch… Show ball was taxed paid fee 15 dollars to release my purchase
The package came quickly. I loved it exactly as described.
Very nice, size well i bought another same one with different print and i didn't like this one it has nothing to do with it it is beautiful, it took more than a month to arrive but it was worth it
Super. I'm very happy. The size table corresponds. The material is very nice, neatly sewn, fast delivery is what you need. Thank you.
Dress is very beuatiful. One of the best buy in the aliexpress. I´m 163 cm height, 49 kg. Delivery was wery quickly, 12 days. I will order another colour.
Very very nice !!!!! I love it .Delivery very fast
Perfect, neckline a little deep but with a small blouse (photos) problem solved! LOVE IT.
Very happy the only thing that gives breast is very open to me but nothing that doesn't fix a safety pin