SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am in love with this dress it is so cute and it sparks a lot it came faster than expected and with no damages
Gorgeous!!~ but really, you need to wear on an ideal figure, the minimum tummy can be seen, you have to lose weight)
Even better in real life!! I recommend 1000%
So cool
Dress is very pretty and very Sie glitters. Spodziewałam up some podszycia under bust but unfortunately there was. Shipment lasted about 2 weeks.
I’m in love with the dress
so cute
Very beautifully shimmering in the sun. Slightly shines through, need beige seamless underwear
A little thin but as seen in the photo! Very nice
It's very nice and bright only if it's very short and it's transparent a little out of it it's very nice
not very good material, okay to price, very very cute, i like it so much,
came in a little less than two weeks, kind of see through but a nude bra or underwear is super useful. SUPER SPARKLY, just a beautiful dress in general.
This dress is perfeiitoo, enhances body curves, is described as this ad and is a little transparent but think is the charm of dress. The request came early and super communicative.
I loved it very beautiful delivered on mentioned date
The dress is gorgeous, I’m 5,7 and Larga size it’s a little bit short to me but still fix on my body. The material it’s good and it isn’t too transparent how I thought . I recommend this store and product
super pretty, feels a little rough but it isn’t unbearable
Devaachki, the dress is just super. First opened the parcel, and inside the cloth shiny))) but just lovely. I really liked it. Transparent, you need seamless body underwear under it, and on the chest only pads. Producer umnichka♀& Middot;
It looks really good, can’t wait to go out with this outfit after the local lockdown!!! It arrived in 13 days, really fast isn’t it ?
Бомбическое платье, я очень довольна. Параметры: ог: 96, от: 70, об:108, рост: 180. Не много прозрачное)
Nice dress. Sits well, lacing on the back allows the product to lie right on the figure. The color is more pink. Of the minuses-on everything you sit on, lie down, what to touch in this dress will remain sequins in countless quantities.