We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So comfortable! I recommend getting a size up! But this will due .
Should’ve got a medium didn’t know it would fit so tight other than that I love it
Came a little over two weeks. I’m a 7/8 in jeans & small in tops. I ordered a small & it fits good! The arms arm a little snug, but I would stick with this small size!
This outfit is so cute! It looks exactly like the off white outfit, so it’s definitely a great dup for an affordable price. I got a medium and I am about 5’7 and 170 pounds! It is kinda thin so you will have to wear no undies or thin black ones maybe. I am very happy with this product I probably will purchase another color.
very cute workout attire or to wear on the weekends to run errands. I also ordered the dark grey. I'm 5'9 170 pounds ordered the medium. It took about 2 weeks to arrive to Miami.
Ordered it on the nov 26 got it on December 9th fast shipping to Arizona
Absolutely love this outfit. I bought a large and it fits perfectly! It is slightly see through but not too bad. I 100% recommend this outfit. It’s breathable material
I ordered the color black and in size medium. When the package first arrived, I thought it’d be too small (for my slim-thick and taller girls reading this) but then after trying it on, it fit well! Though the spandex is thin, it is stretchable and is quality for working out. My boyfriend was perplexed by the orange string it came with because it really doesn’t serve a purpose for holding the pants up too lol. But I would still recommend purchasing this to someone else!
I’m so in love. I got a small and it fits perfect. The store was super nice and has great communication. My order came sooner than I expected. I got so many compliments wearing this and gained more followers. Follow me: taebrown_