SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very happy with the t-shirts. The order meets my expectations and the inscription makes other people smile. The package was delivered on time and I am satisfied. I am 170 cm tall, weigh 60 kg and size M is a bull's eye
Ordered at 46-48 size XL, wanted more freely, it turned out to be mom just at 52
Color is just like the picture. Very satisfied! I choose size L and it fits me as i use normaly size M.
Fast shipment and delivery of goods. At 48 grew (og 99 cm) size m sits freely, not in the butt. The lines are even.
Great quality cotton and shirt. Very well made. Thank you!
The quality of the material and accepted is excellent! But the size is not worth taking more. They go size in size.
T-shirt went three weeks, completely tracked. Quality, surprisingly, decent. On the Russian 48 took M, came up perfectly. I'm happy, print fire!
Thin fabric, but the effect of the print is amazing! Love it!
I came to the concert of my favorite band, the musicians appreciated the T-shirt! I wear 46 size (M) took L-T-shirt very free. I'll take another m the same.
Excellent T-shirt of heavenly color, not very thin. Recommend
I liked the quality. At 89-72 took M. Sits freely
The size approached, the print looks interesting, the synthetic fabric is light.
I love love it!!! The material is soft and light! I usually wear XL US and bought 2XL and it’s perfect, not to tight and not to loose!
Good quality.
Some kind of it is synthetic, but the print of norms and hair stick to it, it came quickly
Quick delivery. Beautiful purple colour, my picture doesn't show the colour very well. Nice thick soft material.
T-shirt is super, but I licked the size. I wear 46-48. Ordered 48
Good quality I'm happy
T-shirts are good in quality, to the touch 100% cotton, notary label 65% cotton, 35% polyester. Size m on my 46-48 (95-80-107 cm) sat like an oversize. Colors match. Yellow T-shirt washed yellow-mustard with melange (not bright, but it does not spoil it). The picture is applied with glue, let's see what will be after washing, looks quality. In general, for its price good basic T-shirts. They are not long in length, girls from 165 cm of height will be short in length. My height is 160, I'm fine, not long, as usual, everything is going to harmonica, do not know where to put. Not 100% cotton, but it does not spoil the fabric, even better formulas will keep and not stretch.
The parcel came very quickly. But the size m is more like L or XL .. i will wear at home.