SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dress is very beautiful! Good quality! S at 42 size, i would like that the flounce on the forearm was on an elastic band, it's hard to raise your hand up. Shipping fast! 17 days to the saratov region. Long i will shorten. Overall satisfied! Thank you store!
The dress is cool, gentle. I ordered the size s for the parameters 88-64-95. Everything was perfect, the only very long even for a height of 185, removed the length of 10 centimeters. But it is better to be long than short! Delivery is very fast in 7 days came to ufa
The dress is chic (only a little thread stuck out, but they are quickly removed) took for a photo shoot))) i think and so i will wear it. For such a price, cool. I took m, i wear s, but i took specially more, that would take other photos, and not all such miniature as me.))))
Very cool dress. Ordered taking into account the fact that i will slightly increase it in volume, since the largest size m.
Wonderful, light material, nice, not transparent. It is very long, need to shorten by myself. The measurement fits perfectly, 92,72, 97. 168 Advice. store 5 STAR + + +
Very beautiful dress, on the parameters ob-85 ot-68 took s, the village is perfect, on the big parameters will be small, sewn normally, where the threads stuck out, but nothing. Long, my height 168. Do not shine, the fabric is normal, delivery 2 weeks
The dress came very quickly days in 10 probably packed and package. The material is very pleasant, thin but does not shine through. Stitched well, the seams are even. The length of the dress for growth probably 180 tc to me even with a heel is long, but the train is beautiful) thanks to the store and a successful business.
Very beautiful. Incredible. Looks gorgeous. A little big. But i'm very thin. Perfect dress. In length i will sew a little, very long
a small price for a beautiful dress, it's amazing thank you very much.
The style of the dress is very beautiful and feminine. Sewing is not very neat, so i had to finish in the studio, but the store compensated me for the costs. For which i give him respect. I hope that the quality of tailoring will improve, or maybe i got married. Everything happens)) my height is 164 cm. If without heels, the dress is another 21 cm longer. My parameters og 87/ot 68/ob 92. Size s sits perfectly (but the truth if the chest is larger, it will probably flatten, because. In the chest back to back, and in the waist itself, it does not tighten). The waist is slightly overstated, but it does not spoil the dress at all. Britelki are regulated. For some reason, some girls on these parameters ordered the size m. i'm very glad that it was not guided by the reviews, and ordered by the seller's table (but carefully take care of the parameters of the bust, wrote above). Yes, by the way, the fabric is very pleasant to the body, it does not electrolize, there is no strong shine. In general, as a nightie does not look exactly. It looks very dignified)))) took for 1976 rubles, but now it is much cheaper.