SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Dress very beautiful highly arrived on time and in excente condition thank you loved the dress…
I bought it on sale-1835₽. It came quickly. The fabric is dense very keeps the shape. When i got out of the bag, the dress was crumpled, i was afraid that it would not smooth out, but no, everything quickly and easily smoothed out and took shape. Oooochen long chose the color between black, marsala and red. But still red won. Sits magically. I will not suture anything! On height 175, chest-75c (og somewhere 88), thigh-95, waist-65. weight-58. size s! very long and carefully read all the reviews and everything came up.
The dress was like in the picture, only the fabric of course is not very pleasant like a water suit in the summer it will be hot. And so of course it looks very good. At its 44 size took s but it would be possible and less fabric very well stretches. og-89: ot-75: ob-95: in the chest this size is great to me but not critical.
The dress is chic. Quality is impeccable. Cloth is dense, stretch, looks expensive. On the parameters og-92, ot-66, ob-102 growth 175-the size of l sat perfectly on the figure. I chose the size of the hips, at the waist a little big, but did not suture, put on a belt and all shikobella. It looks really very cool. The best is my purchase on ali. Seller many thanks for the fast delivery and quality goods.
The dress is excellent, corresponds to the photo of the store. On the parameters 85-60-90 it was better to take a smaller size.
My size s. but i think i could have xs. Height 152. About the originality of the dress i think talking makes no sense. Everything is already visible. The figure does not seem to spoil. The dress is dense, made of neoprene. But i wasn't hot in it. White slightly shines behind, so suitable linen is necessary. The seams are all even. The kit included a transparent strap to keep the top of the dress. Behind the metal lightning, which does not spoil the look of the dress. Ordered in black friday. Now the price of the dress is about 2750, a week ago was 2400. I ordered for 1900 with a penny. In my opinion, the most price is ideal for a perfect dress. The colors are very good, mostly classic. What you need, in general. So catch delicious suggestions for this wonderful dress.
Excellent dress, quality davolna, unfortunately the event where i was going in it last week. I'm waiting for the next reason to wear it. I think the paralon inserts will be removed and the brittle in my case should be stronger)). I will order more in this store. Delivery by mail, at the bearer, that is, personally in hand.
Excellent dress, bought for 1900, satisfied. On its parameters 85-66-96 size s height 176 is too big in the waist and chest, i will suture! Attention, girls, do not wear a bra under this dress and do not cut off the length-looks collective farm! Volumetric top and shot bottom, looks terrible
The dress is gorgeous! Quality is excellent! On the height of 173 cm and the parameters 85-60-95 size s came up, but had to sew the top a little. Probably, it was possible to order xs :) the order was a month. Thank you very much!
one of the most beautiful dresses I have ever had! am in love!