SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pretty exactly like the pic. I was really expecting the box though but it’s ok
The glasses are beautiful. Came for a month in Ukraine, Dnepr. Includes a cover and a napkin. There are no scratches on the lenses. Flimsy locks for the nose, very shattering. Not bad at all. On the middle face are too big. They did not communicate with the store.
Beautiful sunglasses, refined. The arms and half of the contour are worked.
Seller posted fast. Very cute. Am satisfied.
Delivered very quickly, satisfied with the goods, with the store did not communicate, I recommend, Ochi stylish
Fast delivery to the Sverdlovsk region. Glasses are very well packed, perfectly made, look expensive. I think that they are worth their money. The only negative personally for me-I'm in them as a dragonfly, the glasses for my face are big, perhaps, it's a habit. I definitely recommend to buy it.
100
They're beautiful! They look super delicate but well done, the frame is beautiful.. Would order in other colors ^ ^
The product is very nice and good quality but came a little late store reliable always interested thanks highly recommend the product
Très jolie bien emballée avec son étui légèrement de travers j’ai du l’arranger un peu merci aux vendeurs
They are super pretty, by the light of the photo they look like silver, but they are gold. Very beautiful, they arrived perfect! Highly recommended
Very Good Goods. quality pleased. Came in 3 weeks. The track was tracked. I recommend to buy
Beautiful!!!
Very nice made glasses. No uszkodzen nor fig. Pack dotarla very quickly. RECOMMEND :)
Very cool glasses for this price!!! The quality is excellent!!!! Packing is reliable, reached without damage! My face is narrow, but the glasses sat well, not huge and light, do not distort!!!!! Thank you store!!!!! Recommend!
Glasses wonderful! Fantastic quality, but found a little big. Extremely fast
Arrived super fast, ahead of schedule. In perfect condition.
Fastest delivery ever seen, and the product is consistent with the ad, perfect <3
Beautiful, arrived super fast, am thinking to pick color 6 also
Hello, the order was made on the second half of August, the store quickly sent the goods was and the tracking showed and delivery but the parcels were not and on the second half of September too and again communication with the seller and he worried said that he would do everything that would I received the parcel thank you very much to the seller on September 30 received the parcel