SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you have a fairly thin corpulence avoid, it is incredible I make 1m60 with beautiful shapes it suits me much too well
The combination is beautiful! I sew a little collar in front because we saw a little my breasts but otherwise I recommend! The article arrived at home not even 1 week.
super
The combination is beautiful, fluid, very chic, you have to be thin to wear it otherwise it's ugly, you have to do 38-40 like all unique sizes
Came well packed, fabric good quality, color as chose, delivery within the estimated date.
Super combi, très classe ! Je suis ravie. Je fais une taille 40/42 et fais du 95D de poitrine pour 1.65m. Elle m'arrive à la cheville. J'ai commandé le 28/04 et l'ai reçue le 06/05 ! Rien à redire mis à part que je vais commander d'autres couleurs !!
Perfect nothing to say fast delivery and the color is beautiful the fabric also
Super super super ! Matière légère adapté à toutes morphologies et non transparent Je rachète en toute les couleurs
Item that looks good quality, color that I like, impeccable cut because puts the curves in value with the tuxedo at the waist. By cons, I find the between legs a little short but it will do very well for this summer
Plus que bien . Très très bien et je commande immédiatement un autre coloris.
As in the picture. Integrated pockets soft material
Pretty consistent with the description Size well Thank you
Pleasantly surprised by the quality of the combination! Very good product, arrived well packaged. I recommend this shop. Thank you very much.
Very good light material very good for summer
Everything is fine, I sat perfectly, the color is what I wanted, wonderful. Thank you store, recommend
Beautiful as the picture fast delivery
Article similar to the picture, barely transparent in the light but nothing serious we do not pay too much attention, I measure 1m70 and it happens to me barely above the ankles
As the photo just took a little fine recommend
Absolument ravie de mon achat. très agréable au toucher et à porter. La taille est la bonne, la coupe est super. L'entrejambe n'est pas trop haute, la taille élastique ne serre pas trop, la forme de la partie élastique de la taille met la poitrine en valeur, le décolleté n'est pas trop échancré. Il y a des pinces sur le devant du "pantalon". Vraiment j'adore.
Perfect! Same q in the photo. Fresh fabric and perfect size. I love it.