SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What I wanted!!! Cool dress. A little long, but not scary. I will. Height 158
Height 157 cm, straight just.
Ordered on April 24, the dress came on June 6. The store did not send the goods for more than a month. The dress itself is like, no complaints
It came in 9 days in Chelyabinsk! Size M at 46 is good)
Платье очень хорошее швы ровные. Прям как на фото. Переживала за рукава но они очень хорошо держит форму. Пришло быстро.
I don’t think that the dress looks like on models (even though I’m 5”9 or 176cm tall). But I’m pretty happy with this purchase. I typically wear Medium and that’s the size I’ve ordered. Received many compliments from strangers the other day.
I could not understand for a very long time what size to take. I do not know how girls from the comments measure themselves, but it feels like a finger to the sky! My parameters: G-90, T-72 B-105 height 172 the dress itself norms. No Wow, money is not worth it. The fabric is pleasant, but in the summer you sweat and boom, everything will be visible. In general, with sandals to go to the daily life of norms.
Доставка невероятно быстрая. Платье сидит очень классно, но единственное - тяжело гладится. Размер s на рост 152 подошёл хорошо, вполне свободный и удобный крой.
I ordered April 28, May 8 already received. Dress in size. On her m took M, the village is very good!
I have the smallest size on my parameters 88-62-88 and the height of 162 turned out to be very wide and I had to sew it, a photo where in the hat it it it it is stylish
Nice dress. Got to St. Petersburg in 2 weeks. Well village on parameters 90-68-98 and height 170
Oversized sleeve dress Very beautiful dress made of cotton, in my favorite khaki color) It looks great! The style is free, the sleeves are voluminous lanterns) It is Mini, but the length is decent) My parameters are 84/60/90 and height is 167 cm
Cool quality dress, size in size, delivered 2 weeks before Moscow
Платье хорошее,но надо брать свой размер.
Thank you for the dress) quality is good, my height is 177
The dress came as straight as expected, a very cool dress. I can not wait for summer to wear it. The fabric is good, it will not be hot in the summer. Defects no, took the size with the ideal village for height 160 weight 54 kg.
The dress looks good, the only thing is jambs with tailoring. But in general, the material is dense, the shape holds. My height is 175)
Not the first time I order from this store! The dress is excellent, as in the photo. Material is cotton. on og-90, ot-78 took the size of M. The village is perfect (size S would be small in the chest) for a height of 158 cm dress above the knee approximately 10 cm. The seller and the store recommend!
размер s на 160 87-69-96 нормально. но я бы выбрала размер меньше, если бы был. немного длинновато, и в груди великовато. постираю, может чуть сядет, но качество ткани такое, что вряд ли. само платье хорошо сшито, все как на модели.
The dress really liked it, the fabric resembles cotton. For the photo do not judge strictly. Weight 55, height 168. Size M