SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A very lovely T-shirt. Good processing, very fast shipping and no odors. I am 1,70 and have size m
Perfect, I will definitely buy more here, for all the Spaniards looking for a review that you trust to decide whether or not to buy here is of good quality
Bought size M and use in Brazil. Have 1.77 and 75kg. Fabric very good and thick.
H: 165cm W: 58kg size:S Good
Very good quality - heavier cotton, but not bulky. Hangs well on the body. I’m 5’2”, 120 lbs and ordered a L for an oversized look. It’s a slimmer cut in width but long in length (hits me mid thigh). Overall really pleased but wish it were a tad wider.
it's a pretty good shirt, the print is good, I got the xl, and it fits like most shirt on here.only issue is where they put the tag on, they used white thread, so you can see it on the back of the shirt. other than that, it's a really good one.
Delivery in 7 days. Communication with store has been amazing when choosing size. 100% recommended.
This shirt is amazing, the shipping was excellent came within 6 days and the sizing is perfect EU, i would recommend this store and he replies fast
I recommend this store 100%! I received the package in 1 week and the quality is perfect! well packed. i love the color
I love it <33
Excelente producto. Excelente calidad. Excelente vendedor. Servicio muy rápido. ]Preparó y envió el mismo día de mi pedido. Recomendado ampliamente. Volveré a comprar con ellos. La playera está increíble. Mido 1.84 y la talla L me quedó bien. Viene ligeramente grande. Pero está chido eso. A tomar en cuenta.
Really not bad, thick fabric and quality printing. Well packaged I loved and my friend too I think he will borrow me and it is possible that I recommend other model
Welcome it, received within 9 days
Качество супер. Футболка пришла во время. Мне нравится, буду заказывать еще
Shirt like the original, could not realize the difference, fabric and written perfect! Ideal for those who like more loose size XL, me 1,82 and 82kg was very good, arrived in 01 week in Brazil.
Great product, as you can see from the photos it even has the brand on the tags on the inside and labels, there both exsactly as described/ look just like the photos they advertise, I recommend x
Good quality. I am 187cm and 85kg and the size XL fits nicely
Super nice quality and within a week within! Go there maybe still take a order
Knitted made very good, quality and printing flawless. Arrived in envelope with logo and label. Color really very beautiful. Advice the store.
Equal perfect