We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Funny boots, fit in size, chose on the insole. Thank you)
Excellent, soft, comfortable .. The sole is strong .. Today i got into a shower .. The truth of the water in them gained, as the water was above the ankle .. Removed, poured out water, dressed and went on)
Boots-super! packed were excellent, the quality is 10 +++, at 38, took 40! i thought they would be small, it looks like a very neat leg in them, just right 40 came up! i recommend who else thinks-take it!!!
Very cool shoes, look super, the size with stockings back to back, but still very cool, let's see how they will be worn, without a stocking sit freely, under any color sock also look cool. Delivery is fast, very satisfied
Delivery to the door sdecom, everything came up, took on a larger size, beautiful, about getting wet or not, did not check yet, later i will add.
Normal shoes. At 23 cm recommended 36 size. I ordered 37 size. Turned out to be back to back without socks. You can wear it, but it is more comfortable for me when rubber shoes are freer. I think at 23 cm it was necessary to order 38. Delivery sdek about 3 weeks.
Cool. There is a smell, but they cover the drawback. Thank you.
Very quickly came and good quality! in the rain did not have time to dress, but i hope they will not get wet... the shoe and completeness approached me .... thanks to the store!
They're fine, the inside fabric is removed so i can wash it. He has arrived in spain in 15 days. I recommend the store
Thank you for the ordered yellow replacement Ankle Rain boots, which I just received today 5/20/2019. I am a happy camper:)