SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I ordered three sweaters at once, and was not disappointed. The composition of the fabric is not written, but it is not critical. Came all three sizes XL, as ordered. There was a smell of threads, after washing disappeared completely. In general, good sweaters, recommend product and store! Thank you :)
I did not communicate with the store. The thing is very cool, the size goes in size, you can size more, who loves freedom. I ordered 42 size m, height 155 color supper.
The jumper is super, very soft and pleasant to the touch. The mating is medium (not large and not small) the color is brighter than in the store's photo, in the last photo the comparison (by color) with a jumper from H & M. I recommend
At first glance, solid synthetics, there is a smell, after washing left, the sweater is warm, while trying on warmed. The color is slightly lighter, but also good. I'm happy. The size took s at 44 rus came perfectly. Thank you store!
Sweater i liked very much!!!! Moderately warm. I ordered the size l to look freer. My parameters: height 170, weight 57, clothes size 42-44. Thank you very much to the store for such fast delivery and quality of the goods
I ordered two sweaters: green and black in size m, because. I wanted to be more authentic, i usually wear xs-s. On the quality i can say that very thin, it seems to me quickly stretch, and in the cold under something to put on, so as not to freeze. The composition, like, polyester, feels like acrylic to the touch. On the parameters 85-63-90, shoulders 38, the growth of 168 as a whole is normal, neither more nor less do not want. The only thing, i would like the material to be denser and thicker. Buy or not-decide for yourself, but 800r as it seems to me too high for this quality. And the black sweater is somehow longer than green, although they are the same size. In general, the store and the store can recommend. Thank you.
It arrived quickly, in 10 days. I ordered a size larger for a looser fit. The color is red-purple under cloudy lighting and redder in sunlight. It looks good tucked in. I'm happy with what I received!
Nice and arrives within 10 days Thanks stores
In life, it looks darker than in the photo!) but it's still noticeable that it's blue, not black) came in 2 weeks!
Very fast shipping. Nice sweater. Purchase is satisfied