SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really like it. The color of the eye for me is muddy, but in general everything is fine. Lightning works. Is soft
I arrive long before expected
Arrived with 14 days!!! Perfect
Arrived late. But amazing quality - size as in product description.
It's very soft and nice! Just like the picture. My baby is 60 cm tall and I think you're going to have some justice, I hope you're going sir
Mega-cool suit!!! We are delighted!
Fast shipping, כשבוע. Scale suitable for just 2.5. Quality very good, the fabric furry fluffy inside and out, the stitching strong. The very happy. Recommend very!
Super nice and quality, fast shipping good purchase
Very nice and just in time charm me
My boy is 9 months old and he looks perfect. Normally wear size 12 months
Great product! Very highly quality super soft fabric
Same as in the photo. Shipping very fast, I arrive in 9 days. My son is going to be 3 years old, he's 98 cm tall and he looks perfect.
soft and good quality, beautiful and fits well
Great.. A little clearer than in the photo but very well I recommend arrived very quickly
Very nice product. It's very soft and good size
איכות מעולה,מידה תואמת גיל בישראל.הגיע תוך פחות משבועיים.
fabric is very soft, bright colors and fluffy!! I loved it.
Super jakość, bez zapachu, jestem bardzo zadowolona z produktu. Syn nosi rozm 80 i idealne pasuje z lekkim zapasem. Polecam produkt i sprzedawcę :)
The costume is perfect. The quality surprised me and I recommend this store. I bought the size 100 or at least this is written on the romper, my son is 86cm tall and it fits him perfectly. I do wish it was bigger though.
Kugurumi for the baby I chose in the form of Dalmatian❤️ On a one-year-old baby weighing 10 kg and growing 78 cm size 24-30 m, the size of the hem is excellent, there is a small stock in 2 - 3 cm. In this store, I already took a similar panda suit, I liked the quality madly. Seĭan hour at the thematic party decided to take another one. The hood is made in the form of a muzzle of the dog, the muzzle is stitched smoothly, everything is sewn securely. The overalls are fastened to the buttons of black color, the tail behind is sewn. On the sleeves and trousers there are cuffs in the color of the suit. The quality is high. The seams are even, the material is pleasant to the body, тёплый. We wear it as overalls in the fall. My son really likes it. Undoubtedly I recommend!!!