SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ótimo produto
I don't have the picture, but the product surprised me, has a great quality. I recommend
Beautiful quality material. Same the picture. size measurements
Ameiiiii, delivery super fast great quality, should have bought a size bigger.
Overalls are super, beautiful very, and soft, pleasant to the body. Thank you store. I recommend definitely! 7 days delivery.
Very cool suit for the kids! The fabric is really soft, the zipper works good and the color is awesome! Size looks correct. I would recommend!
Top Product too! Same with the described in ad
Great product, arrived very quickly asked for 9 months because thought would take arrived with 20 days.
Exactly the same as described, the sizes correspond.
Arrived very quickly but was taxed in customs here in Brazil. Fabric good, looks good.
Size 3-6 months, my baby has 2 months and so was big hood, clothes served very well!
Super happy with the order! Shipping was very fast, roughly 2 weeks to Canada. The fabric is super soft and amazing quality. Can’t wait for my nephew to wear it! Came with a cute little keychain!
Well-tailored, arrived with 2 week for Portugal. Only needed to order a size more. But am satisfied with the purchase, certainly to buy back with this store.
Great dress, amazing quality, warm, comfortable material, big plus for retailer for very prompt delivery to Poland after pandemii, recommend warmly for 1000%, extra small gift as a gift
Very good store, very responsible. The order has arrived at me in a week in Barcelona. The soft and good quality fabric. Good finishes, zipper and accessories like head and tail. Very happy, a salesman to always buy. Thank you very much.
Wonderful, perfect, very worth, very fast, loved too
Soooo nice and fluffy! I loved it. Arrived in 2 weeks.
very cute costume. arrived verrrry fast and exactly as described. thanks for the little keychain :)
Excellent overalls, ordered 80 growth for a child 7 months, there is a small stock
Urgently order!!! Kigurumi bomb, I fell in love! Stitched everything is smooth and very neat, the threads do not stick out anywhere! The material is soft and pleasant to the body. Ordered 21.12, received 06.01. Shipping to Tver. On the package and product the size is 100. Height of my baby 76 cm, weight 10 kg, we have stock good, but you can wear it now. The store put a gift-a cute keychain on the keys! I am very happy with the purchase and recommend it to everyone!!! Thank you very much!!!