SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Loved, accurate color, lace flexible, beautiful❤
Very nice, a little swayed but good. Soft fabric. Very fast shipping.
I am very satisfied with your purchase! Comfortable feel, elastic lace blouse! Thank you stores for gift placed in paczcie! Very nice! Delivery about 10-12 days to Poland. Recommend!
Very satisfied with the purchase, the lace is elastic, I hope and after washing everything will be okay, took on 44 size, the village as I wanted. Mom took on 48/50 the largest size, sat on the figure. It was about 2 months, the parcel was tracked. The store also sent a rubber as a gift, left my mother) in general, thanks to the seller, I think this product is a successful purchase
schnelle Lieferung alles mega super, gute Qualität. Habe mir 5 verschiedenen Farben bestellt und mit allen sehr zufrieden. Meine Größe 160 90 75 92 uns Habe Größe M bestellt und das ist sehr gut
Good jersey. Color, as in the photo. Dark green. On parameters 100-85-107 is normal. But I assume that Max. At 48 size. Ross. very good long sleeve . Usually in the whale. Things with that problem .. Recommend.
Lovely lace, elastic material, very good quality, I ordered XL, I'm 75 Kgs and 166 cm tall, unfortunately size XL is too small for me. However, this product is just lovely so I will order one size bigger. Thank you
Just as picture. Big enough for uk 18 size . Love it
esta muy hermosa buena calidad recomendó al vendedor entrega rapida
отличная кофта, качество хорошее , но прозрачная, смотрится с одним бюстгальтером пошловато, лучше с майкой .
Its good quality. The shape is not Asymmetrie as in the video but very nice. Size L fits euro L. Takes 3 weeks to delivery.
esta hermosa me encanto la recomiendo 100%
Водолазка просто огонь, на рост 168 рукава не короткие, точно как на фото продавца. В Ставрополь пришла за 2 недели, на 42-44 села отлично. Конечно ниточки кое где торчали, но их обрезать не проблема
All right. Calid = ad very good. Fast shipping, I am very satisfied. Highly recommended.
Thanks and thank you ! I’m well satisfied with my purchase!
Excellent lace T-shirt, I will order more
Great thing. of good quality. On my height 162 is long, and sleeves too. At the OG 93 cm took XL, it was possible L, or even m. It stretches well. I will wear, although not much is free, I'll try to sew
Blouse is very good quality. Lace is dense, pleasant in touch, without bright shine, slightly stretched. The color is green Noble. All seams are processed neatly. I did not communicate with the store. The order was processed and sent very quickly, for which many thanks to the seller. The purchase is very satisfied. Product and seller recommend.
Quality very good. Fast delivery. Pretty lace. Extends elastic. Recommend. Seller joined gift.
Blouse came in 2 weeks. To the touch the material is soft, quite dense, stretches. Let's see how to behave when you wear and wash. With the store did not communicate