SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful
Very satisfied with the purchase! Soft to the touch, does not sit heavily with a bag on the height of 165, I do not know how it will behave after socks, but so far it fully corresponds to the description. The parcel came very quickly, I recommend!
хорошая. спасибо продавцу.
Уже до меня отзывы были, собственно поэтому и взяла этот кардиган. Он очень крутой, плотный, стоит своих денег и даже больше. В шоуруме наверное около 4-5тыс такой будет стоить. Доставка отдельный пунк - доставили во Францию за неделю или неделю с хвостиком, не ожидала! Есть небольшие недочеты с нашивками - на фото, но это вообще не принципиально.
Cardigan itself is good, soft, but I'm not lucky with letter processing. Opened the dispute, returned some money.
мой рост 183, рукава коротковаты, но если закатать, то мне нравится.
Esta excelente! :) Es una de las mejores compras en AliExpress, de verdad que vale la pena, esta hermoso y me quedo muy bien, la tela está súper suave. Lo recomiendo mucho!
The sleeves are slightly short at 172 cm height. But the cardigan is stylish, in good performance
So listen it’s just like the photo , except on the back it’s a typo where the F suppose to be it’s a E ... so, if you have long hair then yeahhhh, go for it ... thick as hell too
Everything is fine delivery fast, I thought until the new year will not come, and here two more weeks ahead
Very nice quality. Looks exactly like the picture but: I dont get why there are mistakes in the words
Soft. Fast shipping. Gift put) Thanks
Soft and warm cardigan) very soft
Quality is cool, all as in the description, definitely daaaa, I recommend
Very good quality. It's a chubby, soft jacket. I ordered size L and it's perfect (I'm 1.73 and it's wide and long)
It is perfect I wear Xs, height 160 and it is too big for me, but, do not like it!
Chic jacket. Warm, pleasant to the touch, soft. Came quickly 10 days. Colors as in the photo, although White is more like dirty, but everything suits me. I'm happy, I took for 1800
Beautiful product a thousand times better than I expected, good quality warm and it looks great
Just perfect cardigan, on height 167 92/70/92 just super
Кардиган очень понравился. Было много ниток, что нужно было обрезать. Вышивка в целом качественная. Мне показалось, что в составе присутствует шерсть, процентов 30. Тем не менее, сам кардиган очень мягкий. На рост 162 см и вес 48 кг сел как oversize. Для высоких людей будут коротки рукава, т к мне длина рукавов подошла идеально. Хороший продавец. Рекомендую. Спасибо!