SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Accurate with the product description. Nice cover. Feels safe and secure to the hand. Shipping took 3 weeks to Sri Lanka. Thanks store
Nice case. In the area of the camera a little rubber sticks out, but yes such money is a good option
A good, comfortable and high-quality cover. The store does his job. The only but!!! I was sent a cover from the 6th iPhone, and I have 7. But I don't care. The cover sits on the phone well. The seller did not write anything.
It’s an awesome case. Fit and have great quality. Best store and service. Arrived in a month. I really liked it.
I liked it at once. Durable sits perfectly, there are sides, to the touch very pleasant, the color is cool. Recommend
All the yak in the description, I'm good for class, the case is not slimy, I'll be moist, I'll be stuck,
The goods to Voronezh went very long, but sat down as poured, honestly thought the back will be more transparent
The case is good, it's not so super excellent but it fulfills well and the materials in general for what it's worth are great!!
The cover is pleasant to the touch (matte); a little slips in the hand, but it's OK. The coloring came exactly in the same way that I chose. All buttons are perfectly pressed. Would I order again? Sure. (The delivery was about a month +-to Noginsk (Moscow time))
Чехол отличный, все как на фото.Доставка в Астрахань ровно месяц.Сам он из матовой пластмассы, бока из плотной резины.Большой выступ у камеры, будет защищать ее от царапин, думаю сам чехол достаточно ударостойкий.Всем очень довольна, вот фото на 8 plus
Thank you very much! All perceft! Fast shipping! Top! ⭐️⭐️⭐️⭐️⭐️
Чехол просто замечательный! Доставили меньше, чем за месяц. Не пахнет и очень приятный на ощупь цвет как на фото. Камеры ниже по уровню, чем чехол!
very nice, color briliant, materials super :) i reccomend
Case came after one month. It’s beautiful and cover everything very well! I’m in love!
Идеально сел на XS MAX Качество отличное, цвет как на фото у продавца, единственное он не так красиво смотрится на моем розовом телефоне сзади. Но тоже неплохо в принципе. Зато закрывает со всех сторон и предохраняет от ударов. Пришёл очень быстро в Москву, дней за десять всего.
Чехол супер!!! Замовила 7.07, отримала 10.08. Доставка швидка, товар відповідає опису, без запаху. Продавця рекомендую.
Шло долго, возможно из-за ситуации в мире. Но качеством довольна, все отлично
Case came in 3 weeks to US. Great quality
Cover quality, delivery fast, everything clearly corresponds to the description. Seller recommend.
It is a very strong case, i really recommend. Protect for the camera. And display. Really good!!