SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly as in the photo, the material of the accordion is collected ahead, after the sitting position
Very comfort , I like it a lot. Fit well for me XL = 62kg. Color and material are all OK . Thank you for fast delivery during hard time.
Very nice, same as the photo, I'm size 38/40 pants, I ordered an XL and it was perfect. It came fast.
good, beatiful colors and good quality, really cotton, my daughter is happy. Would recommend, ordering not the first time, recommend for sure! thanks to the store!
The quality is excellent, the delivery is very fast
Great. Yakshchto kupuvatomete, then take on rosemir Menchi.
I like it because you truly do cotton, I will buy more
Delivery is fast, the quality is super! Seller recommend!
very good, recommend, quick delivery, cotton.
Beautiful and comfortable
Satisfied with the quality. Very good shorts. On the parameters waist 65 hips 99-butt. Although these ordered in size XL, but they are the same size as other L
Nice shorts. I ordered the size L on the hips 84 and waist 69. Everything is fine
I liked the shorts very much. Just right for the house. At ob-95, the size L came just right. Moderately free. To Astana. Kazakhstan came for a month through delivery of AliExpress standard hissing.
I buy a second time, excellent, not hot, sewn well. Exactly as in the supplier's photo.
XL feels like european M, otherwise very good and comfortable
luckily I picked L size. the size is small so luckily L fits me perfectly. (1.55m tall, 50kg)
Excellent shorts fast delivery thanks to the store
Excellent for this money. The composition is similar to natural. Quality is good.