SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right, arrived much faster than expected
excuse the dirty mirror but I’m pleasantly surprised with these jeans. I wasn’t expecting them to fit so nicely on the waist and hip. However the bottom is wayyy more baggier than I expected. I’m 5’1 for reference and they fall below my ankle if you’re any taller these should fit perfect. Other than that I love the colour and feel of the material.
The jeans are great really too beautiful the same as in the photos. I'm 1m63 and it suits me perfectly it does not fall on the ground. Arrived in advance;)
Very nice pants. Super size very really big heart. I recommend it to you
The pants arrived in 20 days in France. I am very happy with the quality, it looks like it was made for me! I chose size M (size 70 cm-hips 90 cm-I measure 168 cm for 59 kg). I recommend the store and this item
1 m 64, it is perfect! Finer than jean Zara but the price??? Very happy!!
I love this jeans, I measure 1m55 and I find jeans to my size! This one is perfect. I took a size M and the delivery was super fast! (1 week)
Amazing! I love it!!!!!! I'm 63cm in size is it suits me great without too tightening. The hems fall a little everything you need! Arrived super quickly I am satisfied!
Very nice jeans! It's small so take at least one size and more. I usually do S, I took M, it's perfect. I could have taken L if I wanted it to be even wider. Super quality and arrived very quickly.
The pants size super well I do 34 and it falls well on the ground
I love it's just beautiful it's a little too big for me but it's because I'm small
Buy it. Love it. Beautiful it just tightens my buttocks a little but super pretty I recommend I could not have hoped better.
I make a 38/40 French, I took XL for caution because Chinese stores small size. The pants are of very good quality and it highlights the waist and buttocks. For the price it is quality Zara bought a size above. You won't regret it.
Exactly what I wanted. Good quality and cut!
If you make a 38 to 40 in General Pants take a size L. I took a size l and it fits me perfectly.