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Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Great, looks nice, size M fits Size S
Nice dress! On the chest 102 l came up. The lining does not rustle, as written earlier, probably changed the fabric. Delivery is very fast. Looks more expensive than it costs. Thanks to the store.
Omg. Really nice dress. Don’t look cheap at all. My waist is 89 , bust 99. I ordered L. It fit perfect. Love it
The dress is beautiful!!! my favorite. on parameters 92/74/95 height 160, 55 kg ideally village. it is airy, light weightless, very comfortable, feminine. it does not look cheap. universal. the belt is slightly overstated, which is suitable for most figures. every girl should have a small black dress) perfect if it is it)
The size approached, everything is cool but the lining of the dress plashevka
I ordered 28,03, 2019, took 02,05, 2019 at the post office. At a height of 170 cm, the length is normal, to the middle of the thigh. On the parameters 88-70-92 the dress sleeve should be raised higher, tk short. And lining material rustle when moving ((
The dress is just gorgeous!!! I advise everyone who loves such a model!!! The store is excellent, sociable)
Super. M atitinka lietuvušką S. Turi pasijonį bet vis tiek permatoma IR viršui IR apačioj. Maunasi per galvą. Šiaip labai puošni. M pirkau dukrai 47 svorio IR 152 ūgio. Jai tiko.
The order came quickly enough. Packaging is a normal package. I bought for 1096,70 rubles. The dress is excellent!!!. This is love and help for every day! At its 85-65-96 and height 154 cm chose the size s. the village is excellent! Both in size and height. Color saturated black. The fabric is gentle, shines through. But on the chest it goes double layer, and below there is a skirt. The back shines through. Therefore, you need either body or black underwear. Very versatile dress. You can pick up any jewelry, but on ribbons white accessories, so everything will not work. Well, or if desired, they can be removed. Definitely recommend!! I did not communicate with the store.
The dress is chic. In the living is even more beautiful than in the photo. Corresponds to the size grid.