SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Linda
He arrived in less than two months, in perfect condition. I love it.
Oooochen I liked this case. Quality Chic, drawing as in the photo. Dense, sat perfectly!
Sent the goods immediately the day after the order. Delivery is fast, for 2 weeks already received the parcel. The quality is good, the print is clear, bright. All cutouts for the phone sat perfectly
Very satisfied with this purchase! Very good quality!!:) arrived to Hungary in 1month!
The cover is cool, I like it. Quality is super. Recommend store
Super!
The cover is very beautiful and quality, came quickly, fully corresponds to the description
Gorgeous cover! Ideally sat down, very pleasant in the hand and incredibly beautiful! I'm happy with the purchase for it 100%!!!
The cover is superb are super satisfied is not only esthetic is also very sturdy consigliatissima
I liked the cover, it came relatively quickly. But the weight of course has, it's heavy, but it's beautiful
Very pretty case! So satisfied with it even though the shipping took so long time. Recommend to buy these case and definitely shop here again!
Solidna !
Really love it!!! Very good quality and beautiful cover. Will definitely purchase again for more designs!
Reçu en 9 jours dans les Sud de la France. Livraison super rapide ! La coque est vraiment belle, comme sur les photos !
A case chegou em perfeito estado. Exatamente como a na foto do anúncio! Eu amei, já estou usando no meu celular, e ela tem nos lados, um tipo de anti escorrega que ajuda muito ao manusear o celular. Amei! Chegou em Portugal em 20 dias.
Заказывала 23 июля, пришло 27 августа в Казань, забирала на почте так как мои заказы объединили. Заказывала маме, с продавцом не общалась, отправили очень быстро
За свои деньги отличный -твёрдая задняя часть, выглядит потрясно. А главное пришёл быстрее сроков! В Питер за неделю!
Нормальные чехлы за эти деньги, но не ждите что-то фантастическое. Качество на 3.5 из 5. Продавец молодец ! Отправил быстрой почтой. Товар поступил быстро!
Very quick delivery, perfect quality! The only one cover which sits on mobile incredible like second skin. You can see on photos. Recommend!