SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Loved the sandals!!!!))) Nice and very light. THE narrow leg, fit perfectly. Comfortable to walk. Thank you, very helpful!!!!))))
This is my third pair this model shoes of this store! Left to purchase yellow. Very beautiful and elegant, get lots of compliments. Advice to buy!
Shipping dovga 1 mіsyats practical yakіst super rozmіr 5 пілійшов 35,5-36
Satisfied with the perfect size. But guess who have wider leg will be too narrow.
The foot 23.8 cm size 7.5, fit perfectly. Heel comfortable, stable, so travel in them without problems. Arrived in about a month, store have to sending a lower cost, at my request. IN general, a decent pair of sandals I happy, comfortable, stylish, hope to be worn for a long time)
more walked sandals month (1,5). quality is excellent, soft and comfortable, classics. look lovely. satisfied very order
i thank you so much delighted from them, a soft, comfortable, beautiful .. size 23,5 37 заказала fit-perfect! girls order... thanks to store, excellent sandals... store your prosperities
Amazinggggggggggg more than amazing and nice quality,,, for sure its not gonna be the last time to buy
quality is good, places there are traces of glue, but not very markedly. 35 my заказала size 5 (22.5) to fit but better 4 (22) smell was выветрился but a pair of.
sandals excellent, the perfect стопу boarded took 7,5 24,5 cm!!!!! qualitative, good, month come! gregarious store, отслеживлся goods is not clear, seller but convinced, придёт that, думала and after a week, придёт that is, courier home straight brought sandals!!! very порадовало!!!! to seller thanks!!!!!
отличные босоножки, красивые и удобные, полностью соответствуют размерной сетке
Perfeito, simplesmente perfeito!!!! Adoro e recomendo vivamente! Chegou em menos de um mês para PT
Лаконичность, изящество, элегантность, никаких вычурных деталей, но красота в простоте! Цена полностью оправдана. На стопу 23.6 заказала размер 7.5, 38 размер. Больше фото и информации в моем блоге на iTao ➡ h t t p s://ru.itao.com/item/10010901657808 (убрать пробелы)
very good quality love it fast shipping 13 days thank you
cute shoes. 15 days arrive. single marigold 88e6083-lgr-i s'attacher n'ai how it not included
Ordered 11.04, received 24.05. Shoes looks great. Quality is really good.
free shipping selling Is perfect! SHOES under A week, lovely and super comfortable. recommend and More order!!!
size 7.5 foot 24,5 подошли perfectly. beautiful. minus-odor, good not completely adhered insole. resistant ♥️ thank you