SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Muy cómodo el vestido, la tela es buena no trasparenta.
Best dress ever would size up as it’s abit short but other than that love it. Also the orange is a-bit see through. Came before the estimated delivery and was very cheap for the quality which is great!
Very nice, fast delivery, very good customer service
I don’t have pictures of me in the dress but rest assured it’s exactly how it looks like it’s so pretty.
I love it but its a little bit short. Im 1,60 m and ordered size S. Im still wearing it though!!
Hermoso recomendable soy M pero pedí L está perfecto de altura
Great I totally recommend this item especially for the club
Excellent and excellent cloth material. Only the measurement is inaccurate to its size
Faithful to the description and presentation photos, made perfect. The fabric seems to be of good quality. Fast shipping. I recommend this store
good quality, true to size, fast shipping!
Love them
Nice dress. Very frank) in Moscow came weeks for 2.
Great I charm good material I stay perfect
probably my favourite dress that i have EVER worn - got the most compliments out of any other dress too
Nice fabric color but could be a little thicker. The dress is very nice.
really pretty and kinda short but very cute stretchy material thick girls definitely size up
Dress met expectations, good fabric, very sexy! Loved it!!
came fast , real cute. it rides up very easily tho
i love love love this dress. it fit perfectly! i’m literally getting another one in black. i’m 5’8, US 7 in jeans, 34B and 27/29 in waist. there is some stretch to it. it’s also v thin so texture wise it’s see through if you know what i mean lol