SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Skirt is ideal, daughter happy!))
For the price, great!! Size, but if you take the most. + Put in gift black checker
Skirt came in for 3 weeks. But for the first time in two year experience orders aliekspres size don't quite fit. Always order S, sometimes even XS, but the skirt was low on THE 72. Wear'll, but fastened back to back, and sticks between buttons, so that you can see underwear the photo can be seen. So that S waist no more than 65-66 cm. Will lose weight now)))))) Length short growth 156 cm, but I love short skirt)))) as well as good quality, like a thing definitely
Great skirt! Size S 38 russian girl 12-13 years old
Beautiful skirt, fabric is surprisingly very good. Holes for buttons are very small (at first будумала that they are not present) so that made more, and приготовитесь ...... Came to me this posting for 6 days, 6 KARL! First time see the Ali the dostaku (SHE HAD is free)
Excellent quality! Gross and very cute Fabric totally recommend, I love it.
Skirt good, malomerki at 42 size L just, if select s, it is unlikely to come together. Came quickly, without marriage, Happy! The Seller is done! Recommend. Thank You for the gift! Nice))))
17 days delivery, отслеживалось всём on the way. skirt is very cool, material pleasant, denim but it is not something like, but it. feedback now put on, true their contact, girl like can 45 kg, not in влезть size s. прогодала заказала with size and i m wear can, if not only on the waist, subsides because, s had to order, waist 64. 159 good height, but think коротковата will is 5 cm. store choker gift put, thank you. our goods, order.
удивила, think slightly larger size was to take skirt good store gift put-chёker. thanks)
recomiendo, bella, cumplidos, responsables, bonita, me gusta.te la recomiendo.
юбкаа очень классная, но если вы выше 165 см будет коротковата
Юбка супер, пришла в Приморье раньше срока на 10 дней. Сидит супер, на бёдрах 95 см, рост 171. Качество отпад. Берите, не пожалеете, продавец отправил в подарок чекер)
went about three weeks) short one-(хорошое so quality)
gorgeous skirt all-match fits nearly try here and you find skirt, winter sweater with good be... here, it is quite fast came only shortcomings waist-too, error is my but
gorgeous skirt. month to about шла павлодара (kazakhstan. all perfect, short only, it is best not to fit
beautiful skirt ....and I got a present. the quality is nice ....the inside is black and satin material. I recommend the product and this store. thank you for the present!!!