SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice top. Came quickly. Purchase is happy!
On the 44th russian in tension, and thought a little longer will be, but not bad
We 've arranged an appointment to see a flat for sale on thursday at 19:45. I'll give you the address closest to the floor and there you'll be with a mate from tecnocasa. C/of violets no. 16. We'll call you on the same thursday before we confirm your parents are coming.
I love this top! ~ Here are some things you should know before purchasing this item! ~ 1) It has a padded bra inside! ~ 2) It has a zipper on the back! ~ 3) It cinches my waist very nicely! It looks great with my body. ~ Overall, I recommend this top! (For references, I am 5’2 and 95 pounds.)
On the height, 170, chest circumference 87-88. waist 60 sat well. The fabric looks like satin, does not stretch. Sewn neatly, the seams are even
Great item! But let's start in order. Came to me for a month, the track was tracked on the territory of russia, found in the mailbox. Packaging during transportation was not damaged. The item is exactly the same as the picture, the declared characteristics are the same. I am happy that for a good price i received a quality product. We're much more expensive. Thank you to the store, i recommend this store, i will order more!
These are super cute!!! they fit perfectly for someone my size. anyone larger I would not purchase. my measurements are 33" bust 27" waist and it's at max stretch. but the quality is lovely. they're is a built in bra so you dont have to wear one with it too.
Oh I LOVE this CROP TOPPPP so much!!! super cute, slim fit, sexy!! arrived in 22days, thanks alot. will updte more x
Cool top. The cat has. The size approached perfectly. Cups are a little confused, and so everything is fine. Color matches, print too. Quality for china is pretty good. A nice little thing and for the summer will be the most it!
I got 2 of these and they are adorable and fit well but if you have a large bust I wouldn’t recommend because the chest part sits very high, you can wear a bra with it tho it is very very cute.