SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very soft
Super!
приятная наощупь, мягкая пижамка) для сидения дома на удаленке - идеально
All OK
A good suit, a little big, afraid of the reviews, took M, it was possible s
Fluffy, smooth, soft shorter Super!
Very fast delivery to door. Soft "cozy" pajamas
Its a present
The suit arrived very quickly, the courier brought home. The color is saturated, the material is soft, very warm. But here's the size... s at 42 size is too big, more suitable for 44-46. But for the House will go. In the photo, the jacket slightly in the shorts closed, so it seems shorter. In general, I recommend.
The order came quickly, there is no smell, the color is saturated. I took it in size, a little more.
Height 165, weight 59 kg, 95-70-94. Everything suits, sat down as she wanted. Shorts are a little tight on the Pope, the blouse is free. I was based on reviews. Thank you! Very comfortable, the house is cool, but in this suit it is warm, still golphins dressed, don't let your feet freeze. Delivery less than a month in Samara region
Super happy we are really very good in it I'm 34 normal size and I took s
Everything is consistent)
The suit liked, soft, cozy, fit in size to the Russian 46 size ordered M.. Delivery super fast courier brought home... Thank you store. The color is even brighter than in the photo
Shipping has been very fast, the fabric is fine but very warm and nice. The perfect size.
Such as the picture very nice material. Recommend really worth buying.
Jacket bolshevata, shorts sat well, it's a pity that they are not high, but on the hips! My parameters are R. 170, 96-65-103.
Based on reviews, 46 Russian (92-76-106) took M, but it was possible and L. Sleeve normal length on height 165, shorts and jacket not in the skirt, but also not straight to oversize. Shorts would like more. The elastic is not at the waist, but just below. He's pushing. These are pajamas, it should not be tight. If you have voluminous hips and you like more freely, take on the size grid of the store, nothing bigger. The material is pleasant, like a fleece plaid. Sent quickly, the order arrived days for 10 to Pyaterochka.
2 weeks at the point of issue, the quality is good, the ears, though not behind, but on the sides, this is nothing. Recommend.
Good time of day. The goods came relatively quickly. Corresponds to the description. The only thing is that the jacket is oversize (large size).