SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Like the sweater is super cute! Buttons is that could have better quality, but still loved. Only took 2 weeks to arrive.
Good quality
I did not receive my goods, very sorry? But the store returned the entire amount, for good faith thank and put⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;
I love it. Stretch a lot. For a 100 chest take XXL
Fabric cool, model successful
Fine camisole, prettier.
T-shirt something finite for cold days. He came with a descosipho button, for putting some glue on it.
The fabric stretches, generally normal
Very nice, the only thing if you like tight is something loose even a size S
Just like in the store
It camed fast but just buy one number smaller beacouse is bigg
Blouse pretty. Material is 100% polyester comfortable to hold. Plastic buttons delicate scratches on them on the sleeves but need to close-up look at. I have 90 cm under bust wzięłam size S fits perfectly.
It was about 2 weeks, there is no smell, there is a size in size. Synthetic pure material
Very good as in photography. Shipping has been very fast and correct and communication with the supplier very well.
Like in the picture. I 've got one big piece left xq used xs.
White blouse under neck with flounce on shoulder is super!! All compatible with description, material comfortable feel, for height 164 weight 52kg zamówiłam S and is perfect, very quickly came about 14 days. Recommend
Ordered on the 21st of october and received on the 19th of november to the Netherlands. Great top, a bit seethrough. Could've gone 1 size smaller, fabric is stretchy.
Blouse really liked. As in the photo. Composition 65% cotton 35% polyester. But personally, I drowned in L for 1-2 sizes. The size table is not quite correct. At OG 92 from 75 growth 169 too free turned out. And so I recommend to buy, sewn neatly, cotton knitwear. I will order a smaller size.
Great blouse! The material is very classy and pleasant to the body. The size approached perfectly. Everything is sewn qualitatively. The body looks cool and sexy! The goods came in time. Seller clever! Recommend!