SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
48 size, could and in L quietly fit. Pants are quality, the seams are even, dense cotton. Really like it.
Штанишки хорошего качества, на лето отлично. К сожалению я не угадала с размером, мне они оказались велики, надо было брать на размер меньше. Мой рост 160 см, об 102, от 93. По длине пришлось подкатить на 2 раза. Внизу на штанинах резинка. Буду заказывать на размер меньше.
Took on about 102 2 XL and they are great, it was necessary HL, but wearable, after washing did not deform, on height 174 full length, not short.
Pants are wonderful, sewn very high quality. Pure cotton. On OT 82, OB 102 XL sat well. That's only on growth 159 long a little. Maybe after washing they will sit down .. thanks to the store, I recommend the goods good ..
I ordered at my S-M XL, I wanted to be free, but they turned out to be huge, I had to return the money, I also returned it quickly and without problems. Pants in quality are good, there is no smell, cotton, all as described
Delivery to Ukraine took 15 days. The quality of the fabric and tailoring is excellent) I'm happy) thanks to the store!
Seller good. On the pants there was a stain and I part of the refund requested-the store immediately approved. So I do not even shoot stars. Pants wanted to the bottom more narrowed, but did not turn out)) Okay, and so I will wear it. I think it's pants for one season. In general, sewing is good. My height 160 cm, weight 57 kg
The product corresponds to the description. Delivery 2 weeks. Quality is good. Recommend.
My parameters are ot-74; ob-91, they sat perfectly, in the trousers everything is good, except for one but, the hole for the ropes, it will not be processed and soon for this price-for one season, excellent.! Thank you.
Pants are very cool, I recommend a hundred percent! The material is super, the quality of tailoring is at altitude. My parameters are 162 cm, waist 70 cm hip 98 cm. They sat down chic. For what reason I came to size 3XL, although I ordered 2XL. and it's good that I made a mistake., I like how they sit.