SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
1m66 taille 38 eu I love it very good job
The dress is just like the picture. For people of small stature it will be very long! I'm 1,57. Pretty comfortable and elastic Material. I recommend it :).
I love it! The fabric is very nice and soft. I order L and my normal size is M. So if you are a bigger size order size up.
Superbe Exactement comme sur la photo
Beautiful quality. Take a size above the usual one. Conform to the photos. I recommend it.
Beautiful dress and super mega long. Now just tie the ropes as in the photo or at your convenience. I did not need to contact the store, I was aware of the transit without having to discuss with him.
Absolutely beautiful fast shipment and delivery. Very accurate with the description. Thank you store
it's rlly nice I got the white and multicoloured flower one
Perfect exactly as in the picture! It is elastic I took L while I do normally a M. She's fine with me.
Fast and compliant! I measure 1m70 and I wear S usually
Sublime it size super well, the top has 4 straps we can make the top that we want just stick well as we want I like a lot, elastic material. I'm 1m60
Alors comment vous dire que cette robe est juste magnifique je fais un 1.74 la robe est longue moulante sexy belle rien à dire franchement je valide, j’ai pas pris de photo j’ai juste une photo snap pcq j’avais fais un haul à mes pote mais croyez moi elle est belle est parfaite
The dress is beautiful really it is very long me who has always had trouble with the length the c super a can too much even lol the quality is really Not bad on everything for the price do not hesitate on everything I do 1m72 for 70kg I took L I did not contact the store a little long shipping
The dress is very beautiful. But very long. My height is 165 cm, even on the heel, the hem "sweats" the floors. At its 42 Russian size ordered M, focusing on the store's table. I was afraid that there would be little, but it turned out in time. If I took a smaller size, it would be in the butt. The dress is knitted, elastic. I was pleased, but the dress turned out to be opponents. From the side appreciated as a shirt or robe of a nun. After such reviews, I do not even know if it is worth wearing.
Received in 15 days for France, the dress is very long I measure 1m73, I took a size L, the fabric is stretchable
Order arrived on time. Pretty fabric. I love
Beautiful dress that reveals the curves well, faithful to the description
A little long and a little tight (we see the underwear) but otherwise the dress is pretty
Received quickly and nice material, identical to the photo and quality at the rendezvous! I'm 1m70, and usually this kind of dress is still too short for me, but there... I can wear it with heels without problems! Go ahead, it's worth it!!
Thank you so much !!! The dress is very beautiful ! You’re seriously a good store ! Thank you again !