SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very long shipping! In the Lviv region for 3 Ri months!!! But all the time the store was in touch and politely answered all the questions! The dress is happy, sits perfectly on the figure!!! Girls, dress tight, ie cold autumn, winter, spring, shorter perfect!!!
The item arrived for 10 days. the quality of the dress is excellent, sits well. size S for height 168 cm just above the knee, 80-66-85. thanks to the store. the dress liked
Excellent dress, delivery 20 days. The material is warm and mygenky, for the spring autumn is excellent). The seams are even, there are no extra threads. On the height of 167 to the middle of the thigh. Chest 90, waist 70, hips 96 village well, but the collar all the time strives to turn around)) and panties need seamless). The color is gentle as in the photo. Recommend product and store)
Chic quality of things, the highest, level of Italy. Everything came to Kiev in 10 days by new mail. Responsible store, high survey. The size is ideal for 94/75/93, height 167. I'm very happy! Seller of prosperity in business
Good quality. Fast shipping. Dimensions 92-72-98 took M. Height 165. The village is good. Composition 73% viscose 27 polyester
The dress is amazing! Quality, pleasant and warm. Took S on its 83/62/92-perfect. I got in five, it came even before the expected deadline. I recommend!
Super dress, super store, super fast shipping. Track tracked. Very satisfied. Thank You
The dress is just a bomb! Quality at height, no flaws, all threads in place, qualitatively sewn. The figure sits well.)) I love this store, the store quickly answers messages. Unfortunately the delivery of 1,5 months took (but I think it is a problem with mail in our country. Since this store always sends quickly))
Ukraine!! Sell the dress, did not fit the size. Write to the instinct margobelkova
Dress is przepiękna, in light pudrowym color, looks identically as the picture, made is with thick pleasant material, lies really super, beautifully models figure, material is elastic by what is very convenient. Sleeves have a beautiful finish, slightly expanded finished Welt, collar great is arranged on the shoulders with this looks very kobieco. Dress will be great for forthcoming Christmas but too casual. Recommend take your size. Is my best buy so far.