SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect & and great Manufactured!!!i need more!!!!
The dress is beautiful! It's like the picture! It's more than it is peraba! The fabric looks good, my measurements are 104cm bust, 87 waist and 107cm hip and i ordered a size xxl, my height is 1,60 cm and fits me well, if someone has a couple of cm more they 'd look good to him as it doesn't fit tight! Come with a gift a hair moña! Thank the store for the dress!
Order the 3/08, shipped the 4/08 and received the 13/08, fast shipping and super effective! Her dress is beautiful, super original and different. A real wonder. I'm in love with him. The only thing that would have gone better for me. My sizes are 97-66-107. The pink dress is elastic and comfortable, and the flower transparent is not as tight and rigid and tightened as i thought to the body, so you can order your size without problems. And above it has a large zipper on the side, which makes it easy to put it in and choose your size. I'm analyzing, for what it's worth, buying the s, because i really love the dress. I think it's spectacular, from my favorites! Seller and super recommended dress, very happy with purchase!
23.06 received 8.07.19 crimea russia as described and in the photo, took xxl, under the belt y154sm 48 kg, it was necessary to take the size, the neck and sleeve are overlaid, the hem is not, the embroidery is good
Dress like The seams seemed a little not neat But for such money i think tolerable Took l size a little loose But i wanted to think it would be a little freer. And then in obtyag it will be thought not beautiful for my today's 65 kg... And og100 Growth 170 Good tower The mesh color is pleasant grayish. Maybe on the first slide the dress is more lush than is actually
Delivery is fast. Because of the big bent waist is high placed, but it looks as if this style. Gently, romantic and festive.
beautiful perfect adored fabrics; my favorite.
5 + + + + + +. Very fast shipping. In size ideally sat down. 44-46. I recommend. Very beautiful dress. Take)))
Very happy, good value for money, good finish, under dress a little transparent
I sized up. Usually I wear size medium but I ordered larger and it fits perfectly