SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A couple of weeks before st. petersburg, the track number was tracked, packed in postal and cellophane packages. No smell and defects. The fabric is light, thin. On the parameters 60/94 took m-at the time, even freely. But it seems to me that the skirt is full.
Nice skirt. Bought on sale at a very pleasant price. The material is similar to satin, smooth and shiny, dense, does not shine through. Skirt for smell, size s came to the hips 90 cm, waist 65 cm, even there is still stock. At a height of 160 cm, the length of the midi. The skirt is very satisfied, cool.
The skirt is beautiful. The material is perfect for summer.
I'm happy, everything corresponds to the product in the photo!!! Thank you store!!
very fast shipping and delivery,good quality, Thank you!
Delivery is fast. Quality is super.
The skirt is very good quality, the seams are even, the material is pleasant, the store recommend
The product i ordered s, although the profile is m, the store is very responsive and sociable, i decided the size and the seller listened carefully to me and sent me the right s, positive emotions only, the product is good, qualitatively sewed, the material is very pleasant to the body and light, it is not felt even that the polyester, i recommend who wears, S order boldly, the skirt is adjustable for less, the description is accurate
The skirt is great. Very nice satin-like fabric without getting shiny. It's good to be finished, no odors. he touched me in a freesbie. I recommend the store, he's attentive and he changed me for the size i wanted. For a size 36-38 i recommend the s, i'm a little big on the m but i adjust it with the fabric belt it brings. I 've marked the option of too big but it's not so much i have to spare. I got to spain very quickly.
Very high quality skirt. Chic fabric and cut. Well sewn. My height: 162. About 100, from 75. I took the size l. at the waist a little loose, but due to the fact that the skirt on the smell, you can tighten as needed. I wonder how i would sit m. but my size completely suits me. Skirt super! And very quickly came