Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came within 25 days. delivery is fast. at its 48 took xl-came up perfectly (i like free styles).
I asked for it on march 16 and it arrived on may 16 exactly 2 months for me to arrive to merida, yucatan had track track looks good is very transparent, thin and not so soft The fabric the size girl looked good to me i recommend although it brings many threads on the shirt i had no communication with the store and the ewtaba packaging was not needed as the bag in the picture is seen
Very cool shirt. Very! Pure cotton! There are some strings, but it's not critical. The fabric itself is light, even shines a little, the quality at the height, in the hands to hold very pleasantly took the size on the shoulders-just right, even on the pregnant tummy is fastened. I was guided by the size table. For slender girls, the shirt will sit freely, she thought after childbirth already to wear, and it will turn out before and after) my hips now about 100, chest 96. the color is very beautiful, saturated. If after washing i see shortcomings-i will add, but in the meantime very satisfied
very nice shirt. good quality
Very satisfied size very well received very quickly
Threads stick out. Sleeves are short. But in general, the shirt liked
But the size was a problem. I ordered xxl and still too small. My reg. Size is L /XL Good quality and fast delivery. I gave it as a gift and my friend love it.
The shirt really liked, soft, cotton, looks like a thin linen, pleasant to the body, sewn neatly, at its 48 ordered xl, came up perfectly, on the average height of the sleeve is normal, on the high will be short, but they can be tucked, it is provided and the cuff itself is not narrow, i recommend the product and the store is one hundred percent!!
It's a little big but it's as described, i like it
nice shirt. my wife likes it , material is a little course but size medium fits perfectly.