SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you for the quality of the goods fast delivery, they are very good. Good in them comfortable, my leg is not from small ones and cones with age took at 38. (25 cm) 40 it was possible and 39 they ask to take into account go size in size, go think with a socks will be all ok blessings to you!!
The order came quickly, packed very well, sewn qualitatively. If you wear a warm sock, you need to take a larger size.
I'm just delighted, everything came perfectly, ordered in advance for the next winter, so that there was an opportunity if that, to change, delivery to the khabarovsk territory usually 2-3 months, and here in 10 days came, fastest shipping. There are spare insoles, and a small gift, for which thanks to the store, very cute. Everyone is happy, deserved 5 stars!!!!! Good luck
Boots tracked. long package in khovarovsk was. it came in a puffy bag. extra insoles and the store put a gift flavored pouch. the smell is pleasant. thank you very much. boots are good. fur is a lot. but in my 36.5 p. 37 size back to back. and the leg is wide. everything is fine. but the thumb rests a little. maybe the fur will fit and will be right. or have to give to my daughter. sewn well.
I fell in love with them!!! Soft, comfortable. Super speed delivery! Packaging is reliable. The store put two gifts: spare fur insoles and a colorful bag with a flavor. The foot length of 25.7 cm took 41 size (or 9) according to the seller's table and was not mistaken.
Boots correspond to the size 41 by 41! Excellent fit, i'm waiting for the second! Took for 1 thousand rubles with coupons!
I'm the second one to buy, for mom. This time i took the size in size, everything is fine. Myself bought blue 38 size (i have 37), after reading reviews, if you take on a size larger they are great, you need to put an insole and dress a thick sock, if you wear a thin sock-sock in the process of walking slazit from your feet. Here. Therefore, my mother took the size 36, everything is fine. All winter carried well, whole, not flared up, did not break, do not get wet, if you walk in deep puddles, on the ice never turned, they are almost non-slippery (on a scale of 1 to 5 on slippery, i would put 4,5 :), and they are very warm, i wore them almost all winter, On the street they were warm (worn by the way all the time under a thin and long sock) in the room they are hot, so at work they could not wear) this time delivery a total of 19 days. I highly recommend))) i wish the store good sales
Package was carefully wrapped in padded envelope and arrived fast w/o damage. Boot looks really nice for the price .More than happy to deal with this store again.Thanks.
The parcel came in 34 days, the track was tracked. Boots are neat, fit snugly to the legs. At 23,5 i ordered 37 size. On the toe of medium thickness is well suited. Fur climbs, i think it's temporary. Thanks for the insole and fragrant sachet. Although the winter is over, the snow will melt for a long time, so that the boots will come in handy.
Superovskie boots. with the size guessed. took on the size grid. all right. my daughter is delighted. thanks for the gifts