SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute and very fast shipping but tight, should buy a size bigger
Very cute and soft.
very cute i use them everyday
The look is not exactly what I expected. but still comfortable.
Very cute and comfy!! Accurate sizing
So cute and not too stiff, barely, barely fit. Size 9.5 American and i took the 40-41.
As described. no problem with them at all. love!!!
Very cute and comfortable
i was worried about the sizing at first but it fit perfectly! the soles feel very soft & it’s comfortable to walk in. perfect if you’re looking for some shower shoes or just smth to walk around the house in! (if you’re the type that likes extra space at the back then size up!)
I was skeptical on whether I chose the right size but when they came they fit perfectly. It runs a little small though. (I like a little space)
I was not expecting them to fit, let alone have a good quality printed design, but it checked both of those boxes AND they're comfortable! I love them so much I'm so exited to wear them, Initially I got them as shower shoes for my dorm, but I definitely see myself wearing them out on lazy days just because they're THAT comfy. <3
These are SOOOO cute and absolutely so comfortable. They're cute with and without socks. However they're super big. I researched a ton before ordering and somehow still didn't get the right size. Sad I would have worn them everywhere. I hope the photos show just how big they are when my heels or toes are in the right place.
I loved the back to buy
Great shoes, fast shipping, however the shoes are to big I wear 43 about ten and half American size I should have bought size smaller.
super cute buy them came fast shipping didn't have to wait for long. Will buy another pair
Super cute, super squishy and comfy but I would recommend sizing up one size! I am a US women’s size 8 and wear UK 6, EUR 39 and originally ordered mark 40-41 (39-40) since I am a 39 and they fit too short- my foot filled it up all the way and then some. I reordered mark 42-43 (41-42) and they fit PERFECTLY will a little bit of room (you can see on my review pic). I would definitely order again!
My girls love them. Great fit be careful with sizing tho. Just made it
Good, came quickly, smell no, store good
They are so cute and comfortable! And arrived less than in 10 days! Recommend !
I loved them and there look really nice