SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful shirt and excellent quality
nice Tshirt!! good quality
T-shirt is excellent, well suited to og 90 from 70 about 97 height 169 ordered the size s. the model is wide, the fabric is synthetic, but pleasant. I recommend! Thanks to the store for the gift (sticks)!
The parcel reached the sverdlovsk region in 20 days. The quality of the product is at a height, there is no smell. All seams are even, the threads do not stick out. The fabric is dense, the print is bright. The collar is reinforced so as not to stretch. On my 44 size s sat perfectly. Parameters my 86/70/92. After washing nothing has changed. The store is sociable. The parcel was tracked. The thing is combined with almost everything. Boldly order, you will not regret.
Good t-shirt, synthetic material, but pleasant to the body, wide can be taken in size or smaller size, delivery to krasnodar 26 days, track tracked
A nice t-shirt, you can wear with trousers and skirts.
The colors are exactly the same as the photo indicates, the fabric is very cute and soft. The package arrived exactly on the expected date and was well packed, no odors or stains. I recommend the store!
Amazing shirt! Thank you very much. I ordered the shirt at the beginning of June and got it one and a half week LATER- super fast shipping to Israel. The fabric is good- very comfortable. The shirt is high quality and fabric is very plesaent. The same as description--size chart is accurate. Very satisfied- good store, good shirt, fast shipping!! Usually I am size 36 EU, I took size s according to chart size and it's perfect. The shirt is loose no need to take one size bigger. Thank you!!
Very fast shipping to Hong Kong via SF express right to the door. SF express delivery to Hong Kong is pretty much faster than the other delivery companies.
I liked... for the summer the very thing .. in the shoulders, the chest just right, at the waist the essence is too big, the ear without problems, flew quickly, thanks to the store!
Cute, thin, and a little wide for XS. Arrived super fast. Ordered 6.4 and arrived 6.13. Thank you.
This is my second purchase of this t-shirt. I was obviously thrilled with it!
Girls! I ordered this beautiful t-shirt to my sister on dr! I just write from delight: the price of 562r, in the mo in the shops of the mass market such quality will be 1500 exactly; the quality is by the way super; the sizes are full s such an oversize, i just wanted, see the label from the store everything is clear; flew very quickly, packed in postal package + brand zip package, convenient, can store in it things, outside the season; The color is pleasant yellow, not too bright, the sister is dark, i think she will be super! H overall this fire strongly advise you to buy, i have been in ali for 8 years, it is a stunning seller! Be sure to buy more
Very cute. Super fast shipping.
The sweater is like the description, it is authentic. It has beautiful quality and colorful fabric. I like it perfectly.
Love this top exactly like the picture
T-shirt of very good quality. It was a month. Bright pattern
The colors are not bright, the parameters 92-80-100 village is free. The length is full by 172 cm height (to the middle of the thigh). The price was 460 rubles. Synthetic fabric, soft and not prickly.
I’m a small, height 5’2, sized up to a medium & fit was perfect.
Love this store! Great quality and ships super fast!