SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool and beautiful cover, went not for a long week three very happy
Super duper cool!! The print is bright!!
Devachki, this is chic, not even considering that I bought a cover of about 50 rubles at a discount) it came by the way 18 days before Astrakhan
Excellent quality, chic print, dense silicone, difficult to press buttons in the case, cool lights when you turn on the flashlight. For your money top!
To MSK reached the month, a good cover, there is no parable
A good cover, from beatings will not protect
It's fine, I like it. Came in about two weeks maybe a little more. I thought that the quality would be worse. I'm glad that the wait was not met.
Very cool cover, came in 2 weeks, at first it was a bit not even, I thought so and will remain, but after a day of socks came in shape, in front does not close very much. Closes the glass, but not protective, but it's not very scary. In general, the cover is chic
Awesome cover, and even quality! Silicone, well sinking, not plastic. Came not quite quickly, but compared to the rest of the parcels, the very first)
Нареканий нет, пришёл за 2 недели, спасибо продавцу.
Чехол отличный! Пока не знаю, как в носке, но камеру прикрывает и не делает телефон громоздким, если для вас это важно! Продавец отправил товар сразу, до СПб шёл две недели.
Красивый чехол, силиконовый, рисунок хорошо пропечатанный, вырез для камеры выпуклы(защитит от падения). До Краснодара пришло за 10 дней, в одной посылке с другими товарами от других продавцов.
Чехол супер, выполнен качественно. Картинки четкие, вырезы ровные.
La funda es tal cual se describe. Llegó mucho antes de lo esperado.
Я думвю что товар полностью соответствует описанию. Кажется в эту цену сразу включено доставка. Прилетело в Казахстан за 20 дня
Llega en buenestado y a tiempo
качественно сделан, довольно плотный, пришёл чуть больше, чем за 2 недели
Классные чехлы, хорошо сидят, как будет держать принт посмотрим, но рекомендую к покупке
Very cool case, walked the truth long (and so all super
The cover is very good. Came weeks for 2/2,5. Quality. Closes the glass on the sides normally. Printing quality is good. In short, very satisfied! Thank you. I will order more <3333