SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The MSC reached less than a month later. The material is pleasant, very soft, there is not a strong smell. On my 36 size came up perfectly. Thank you very much
Носки пришли) качество плотное, подойдёт на прохладную погоду.
Super socks! Soft inside, although sewn with dense threads from the inside. Look Good and sit on the leg. Recommend!
All as in the description, compliance 100%. Thank you to the store, I recommend! I took a photo of the wrong side of the sock.
Very soft, such as description, good, recommended!
Wszystko ok. Fajna jakość, szybka wysyłka. Polecam.
Very beautiful daughter liked. she has 37 size, just her. Socks are dense. I recommend the store. Quickly came the parcel to Tatarstan.
Wonderful socks, the quality is excellent, I recommend
Socks are excellent, 39 size fit well, only this time a little thread in the seam on the toe stuck out, but it's not critical, cut off and everything is fine. Thank you store. Recommend!
Cool socks. Synthetics, but I will be the most fashionable in my village of urban type
Excellent socks, beautiful, stretch well thanks to the store, sent quickly.
Married to his wife on a foot of 37 sizes, everyone is satisfied✌& Middot;
Very soft socks, felt in the composition of polyester, but in cool weather will be good. The height of the average rubber band is holding, went to Moscow for a maximum of 3 weeks at the cash register Pyaterochka) in XM such a pair of socks costs 300₽ ₽...
With other parcels went about a month. Synthetic fabric, but the quality is good. On my 39 size and not particularly thin leg sat well, do not press, free. The length is medium. Not thin. I did not communicate with the store. Socks liked, I recommend)
They are of very good quality. I thought the paintings were bigger. I don't know why but they're still very pretty, about a 36-40.
I loved it, the material is not the best but it looks very nice, and it came to Me with another package, and super fast shipping, impressed
It took ± one week to arrive, very fast! Socks are really beautiful and comfortable, thanks!
I liked everything) there was no communication with the store, the goods arrived on December 28 (The order was made on October 16), long enough, but I know it's because of the pandemic situation.
The goods arrived from 11.11-15.12 (just over a month). Came in integrity. On the leg looks cool
Synthetics, they are hot, but they look cool, they reached St. Petersburg in 16 days)