SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very quickly came. Probably the fastest order in the history, the quality is good, the sides protect the glass on the sides
The case was put in the mailbox) beautiful, we have such in stores 500 R stand
The cover came earlier. He's amazing. Was well packed, also had a plate, pasted behind. Came up perfectly. I really like it and feel nice.
Ordered 25.08.20 in Nizhny Novgorod, came 10.09.20, took 11.09.20. Was packed in three layers, nothing broke down and so on. I thought when the photo was looking initially that the case is hard, it turned out to be soft, but it does not spoil it, cute
Very pleasant to the touch, packed was excellent. In life, even more beautiful than in the photo. The goods are satisfied. Delivery is fast, about two weeks new mail. Outside is glossy, inside is matte.
Чехол классный, силиконовый, смотрится как стеклянный
Ok
Очень быстрая доставка в Мордовию, качеством довольна.
The cover is just perfect, really liked, packed in a protective film sat perfectly, I recommend. The material is dense silicone a little gust. and put a gift.
Came in such a package, plus there was a protective film on it and as a gift a earhook for headphones
The cover is beautiful, dense. Not as bright as in the photo, but still the colors are pleasant. Delivery fast in Mo. Seller recommend!
Very beautiful, protects the phone from all sides! Delight. Inside matte, looks expensive, quality at the height! Thank you!
As I came-immediately on the phone put on. Beautiful, straight thin. I'm happy)) inside put a piece for headphones to wind up) the only thing it is a little slippery
Cover-Fire!!! Highly recommend. He came to Ukraine in three weeks during the quarantine period.
Very cool case! Beautiful) slightly transparent, smooth, silicone, high quality! Was in the film, which was very pleased! Arrived earlier than the deadline. I definitely recommend!
iPhone XR
In love with this cover! Just like the description
Beautiful
The case is very beautiful! Delivery to Irkutsk 12 days, thank you store!!! Fish as a gift.
Very cool case, just like the photo, all the connectors are in place, I am delighted :)