SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
супер уже 2 заказала
One of my best shopping experince on Ali. Nice material, size is like S european. Very satisfied :)
The sweater is soft, pleasant to the body, the height of 162 p44 sat perfectly, up to a maximum of 46, for more growth and size will be small
runs a little small
На русский размер 46 свитер сидит как обычный, не оверсайз. На рост 158 длина рукава впритык. Вязка плотная, после стирки не сел. Свитер понравился, пришёл ровно за месяц. С продавцом не общалась.
Perfect! Thank you!
The jacket is super, in my 42-44 the growth of 163 villages is perfect! Delivery fast 2,5 weeks came straight for the new year.
all good. thanks
When I opened the parcel, there were mixed feelings :))) I liked up to 46 and in appearance cardigan at 42, no more! But tried on and not even in obtyag! Quality very much. I thought that it would be longer (in the photo of other buyers there was such an impression), but in general it is happy! Delivery fast! Thank you!
This article also did not arrive and figure as if it had been delivered
Better than expected! So nice, great quality. Very satisfied
The sweater is very beautiful colors, looks just like in the picture is presented. She sat perfectly. With fuchsia trousers, I think it will look perfect. The material is fairly dense to the touch soft and pleasant and looks like acrylic or polyester
White color is slightly darker, shines black) but the quality is super! Very soft, pleasant to the body)) the pattern is excellent, very clear! Thank you to the store, answered questions!)
Very pleasant to the touch!
The fabric is very soft and very nice. The sweater is as shown. I usually wear size S and it gets loose. The one size fits one M
I order the second sweater, the first was white, now I decided to buy and green, because. I liked it very much. Stylish, pleasant to the body. I 've been wearing it for six months, there are no changes after delicate washing and spools in the process of socks. On the height of 158 cm in size on og 92 and OB 100 sat well, not in obtyag and not oversize, just in size. Sleeve only-only, it suits me, but for more growth will be shorter. Delivery 3 weeks. I recommend to buy.
As in the photo, soft and pleasant to the body, I recommend to order. It came very quickly.
Cool sweater, although sewn on 4, the sleeve is sewn krivovato. Sleeves for height 164 short, I will roll. But I still like him. Weight 56 kg, 86-72-93.
Soft and pleasant, bright, delivery 3 weeks to Moscow, the parcel was tracked. I thought it would be longer. The sleeves are short.
Очень приятный к телу. Рукава три четверти. Посмотрим как в носке, не будет ли скатываться.