SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very classy
Very cute, but Jacket is spittle bigger than I would’ve liked.
Wish it came in larger sizes
Love the jacket!
Preciosism was worth every weight! It comes a little big then I send them pictures arrived in 10 days in Mexico
Very good quality! Come quickly!
Delivery is fast, the color is a little rubbed, dirty-blue, I hope the hangers and sequins do not fall off! Then I'll add a review after socks
Fast delivery, beautiful jacket, however I have the impression that I received my bigger size than zamawiałam. Hard, and so I like, so I will wear it. Now oversize/vintage fashionable: D. The biggest downside is "smell" jacket, and rather stink stęchlizny... Thankfully as zeszło in washing, although not in 100%.. Although it contact the store Good, jacket carefully made, ornaments not poodpadały in washing-jacket obroniła up, give you 5 *
amazing
Jacket przepiękna identical as the picture. Warmly recommend because really worth to order!
The jacket is just a bomb!!! Quality of tailoring at altitude! Starting jeans. Transmit the photo will not work, its beauty! On OG. 102 cm. Size L is free. Like an oversize. That's what I wanted! Thank you so much! Delivery is just mega fast! Very satisfied with the purchase! Many thanks to the store!
It came with a hole on the sleeve. And so, the jacket is good.
Jacket bomb. There's a lot of thread. But it's a fix. All the outfit from Alika. )))
Super, thank you
The jacket arrived very quickly, it was in very condition and it had great quality for the price. it was a gift and i definitely recommend it. Without a doubt!
Chic!!!
Super jacket... better Niz for zdjeciu .... cool thick jeans...polcem...przesylka before time
The jacket is cool. At its size 46-48 took M. Corresponds to the size.
Item chic