SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is excellent
Nice jacket. Beautiful .. All as in the description. On ROS. 48-50. the measure is excellent. It came quickly
Just like in the description. Very cool denim. The quality is excellent, stylish, amazing. In Krasnodar came in 11 days!
Great jacket. Delivery 2 weeks to Moscow. At 48 size og 105 excellent 2XL. The smell after washing is missing. Seller recommend.
Fire!!!! take it will not regret
Cool jacket!
Great jacket! I liked it very much! Size well approached, ideal: not butt and does not hang, on the height of 173, handles long sleeve excellent, chest volume 98 cm, waist 78 cm, waist 98 cm. A small oversize, but more size would be huge, smaller-I think butt, but for such a jacket it is not necessary. The quality is excellent, dense fabric, but soft, not Oak and not ruberoid. Color is nice! The dress and skirts and jeans and pants are versatile. Thank you so much! Delivery is fast, the store is sociable! Everything is super!
The jacket is stylish, the fabric is grated and torn, as in the photo. Sooo cool looks for different images. I came earlier. Sleeves are short, but for me-this is not a problem, take your size. I do not like the oversize (my size s-m) ordered s, sat down well. I recommend to buy.
заказала куртку как на первом фото, а пришла, как видите, совершенно другая. пять звезд за то, что вернули половину стоимости, и куртку, что пришла носить буду, она тоже неплохая, плотная джинса, цвет хороший, размер подошел. ну а заказ повторю, хочу именно такую модель, как представлена. так что будет две куртки у меня
Uraaaa! Finally, since the second time I received it! Cool jeans, expectations are fully justified! She sat up, my 42 Eska, took M. Height 168; 90/65/90; it was possible and esku, I think, but this one is excellent! The store likes it, I recommend it for efficiency and responsive. Jeans are good.
I waited very much for this denim, I chose it for a long time and looked after it, finally decided. The store sent out quickly, but China Post parcel lost. The seller replied quickly, timely, helped and supported, but unfortunately, had to issue a refund, everyone was upset, but the wines of pre-New Year's holidays and mass orders on shipments. I put 5 stars for the feedback of the seller and decency. After the new year I will try to order not again from the same seller. The money came back the next day.