SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As in the picture beautiful glasses. A little pressure on the face but there is an option to increase and decrease with the rubber of the glasses
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They are beautiful, arrived in Durango, Mexico in 25 days OwO Parcel: QualityPost, in perfect condition, without any detail;) I didn't contact the store.
It's beautiful. Fast shipping (only 10 days). But it have a little scartch on lens. So it should have bubble in the parcel.
I liked them but I was hoping they 'd be firmer, They're thin plastic. Outside of that are the same as those in the reference photo. Fast shipping :)
Good quality. Big goggle sunglasses, perfect for snowboarding.
Хорошие очки, понравилось как упаковали товар, пришли без брака, все как на картинке. Стилевые, хорошо подойдут для вечеринки
Excellent product! Just as described. Great store communication.
They came in a bubble envelope, it was enough to keep them safe. They arrived before date. I love them! They are good quality and very comfy! Thank you store!
Super cute, really stretchy and, store shipped them really fast
These came super quick just under 2 weeks ! They are really cool . My daughter is going to love them ! Thanks
Arrived in 2 weeks to Ukraine. They look exactly like on photos, quite big but very comfortable. They have soft material on the edges to protect your eyes. Very reflective surface and actually quite comfy to wear, they have a blue tint. Would order more colours for festivals and parties. Thank you!
Shipping took awhile but it was definitely worth it, looks exactly as image. no scratches or anything. Will buy again. The lighting in my room was kind of weird but the color looks better in real life
amazing! i have seen other sites selling these for way more but the quality of these is fantastic(: they arrived wayyyyy quicker than expected as well
I absolutely adore these! They are superb quality!
September minimum days will arrive was used, came on September 9th day Thursday! Genuine... White color for this pleasure 짭 tools for pleasure!!
かわいいです！とどくのはやい！スキーしたい。つけてないからサイズはまだわかんないけど、ほかのひとみるとたぶんだいじょうぶです。
Perfect! Not come with strange smells or plastic. Very comfortable and is exactly as pictured!
Love the item, and it turned out to be much bigger than what I imagined. Nice :)