SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent, store as photo! mo to fast
very cool
material not rozciagliwy staranie made
Uzsakiau 02.07 atejo 02.27 kokybe gera, rekomenduoju :)
trousers very cool, instantly электризуются заказывался... but, though oh and .. s wear, turned so loose .. as the picture) very thin.
trousers good. gently took pink photo unfortunately not clear, but they are very delicate and beautiful. просвечивают true, therefore's under pick will need them. fabric is thick, only in warm weather wear. less than дошли удивилась very свердловскую month in this area, tk ng about заказывала holidays.-67 on, took about-90 cm size s boarded ok (store in length as photo) the desired свободнее ляжках in, but still cool. всём отслеживался track the way. to seller thank you recommend! 10/10.
Excellent. Loved it . Thank you store! Highly recommended!
flat pants have two weeks. satisfied parcel. огорчает of course material, 400 rr but it is quite fine. the russian will slightly somewhat big size 24-25.
beautiful lovely i liked the light body size suitable جداً
The pants are little too short for me but they are great quality and fitting for the price!
the usas order two SIZES More, I he normally wear m & xl and i stick i bought nicely
pants good quality. fabric thin, cotton + polyester little shines. highly электризуются. need to pick them underwear. if there will be seen cellulite. брала parameters 76-100 xl, boarded good. good for photo color false my transfers))
cool pants, пршли тюмени 20 days before. thank you 5 stars.
the money very such even, подошёл size, sit as the photo, электризуются
офигенные pants. chl брала 64-100, подошли. funny price