SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pants super! Fabric is thick!
Excellent trousers!! Now these pants are sold in Zara about 3000₽, you can try on size and place your order from this store.
Trousers good, But size Xs is great
Awesome pants, excellent quality, looks great!!! Definitely recommend
Trousers perfect for Parameters of 86-70-92, ska village is perfect. Style укопоченных bryuchek growth could be 175 and is longer, but also because it is fine. Fabric tonkovat, for will be the same. Satisfied with the purchase.
Super trousers!!! Normally thought nothing will come, but there is no joy Chapel!! Sat perfectly. Thank You
The growth of 166 too short, and the quality is good. My 42-44 size S perfectly
Nice base pants. the volume of 92 Height 162 sat perfectly, but the bottom hem is necessary. Before Moscow came for 21 days, but the store even within 6-7 days send goods. generally satisfied with the purchase
Very cool Corresponds to the grid. Track to track, but the delivery time, left a couple of days before the defense. No smell, there are several threads, but this is nonsense
The 44 size L height 160 nice village, but it is better to order M. Slightly increase is not enough for a perfect fit
The parameters took s come great quality fabric is also to be good. Nice body and enough thick warm for winter. A little stuck, that no less than the overall impression is not spoiled!
Good pants, fully satisfied! Waist 68, hips 92-sat perfectly.
Good pants. The quality is good. Thread almost never stick.
Order 29.10, came to PHR 12.11. Order for $1156. Copy of the famous brand mass market (there were worth at the time of order 4500), the grid is the same (measured in store, ordered the same size). Quality about the same (there were a couple of extra thread, but that's okay, the store is the same quality). Trousers came in the company's zip package. Flat seams, lock and button normal function, belt included. Very like, store recommend.
Cool pants!!! Very much!!
Trousers very much! Advise. Quickly and efficiently packed!
Good trousers! Slightly bulging pocket, but the problem is easily устраняема a needle and thread. The belt was a little odor, but he quickly eroded. Fabric is thick, fit high. The 84/68/94 size M sitting freely even thick tights. Recommend and goods, and store
Excellent trousers, as in the early days, the 168 cm shorter than expected. Long thought: Take M or S, eventually took S and not lost, fit perfectly, take off point for long delivery.
Very fast shipping for 2 weeks. Pants are thin, quality. Sit perfectly in the figure.
Very nice pants : thick and very good quality fabric, neat sewing, no threads, no smell when unpacking. Responds to all my expectations. Perfect tayloring and accurate sizing. Usually I wear European XS, bought XS, and size is exactly what should be, just like it has been designed for my body. For sure , it's one of my best purchases on Ali. Definitely recommend, for office looks, but also for evenings out beacuse these pants are very elegant : minimal design, sophisticated looking, fine tayloring and high quality. Just order, you won't regret. Seller thank you for offering such gret item at such affordable price. 5 stars for you !
Excellent trousers, hip 95 waist 70 got very comfortable, not obtyag. come in general phr fast, about. Sewn neatly, good cut-never wrinkles, sit. Perfectly. Material suit fabrics, quite thick. Recommend!
Pants excellent! Just wow, visually lengthen the legs. A detailed review of a video in Instagram @ iriloo All details on the blog Irislend.ru. Instagram: @ irilook
Excellent trousers, me much. Size XS fit perfectly on the parameters of 59-88 cm, the height is 155 cm long,'ll shortened. Comes with a belt which can be used alone. Inside was slightly protruding threads, but I still happy! Detailed Review on my blog: https://ru.itao.com/item/10013016226488
Nice pants, chart corresponds to, so I chose. It seems to me that the slim, my height need to be shortened a bit to was the ankle. Fabric is thick, but never specified, probably polyester. Good quality seams, belt carefully made. For pants, thank you!