SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very cute but definitely runs small af i’m 5’7 126 lbs
Absolutely love it!!!! Shipping was fast and the quality is amazing!!!!!!!
Sits well I am 1.45 and 41 pounds Definitely recommend for others people!
Super Jacket size L came up to 44-46 Russian size clothes height 160 who is higher take XL, sleeves in L can be short
product valt klein en is voor dames of kinderen, verder erg mooi alleen de patches worden niet heel netjes gestikt. perfect voor de prijs!
Very beautiful as in the photo I took l more and was not mistaken all cool!
Quality is not bad, very original piece. Size M fits. For More oversize go for L
Love love love this jacket!! The shipping took over two months from China to Canada,I’m 5’4 and the sleeves are a little short but overall 9/10 just bc of the shipping, i got a medium it’s a great size for me but I just wanted it to be a bit more oversized.overall love the jacket:)))))
love it!! exactly like the picture i normaly wear m and i took an xl. came in two weeks
I received The jacket today for my daughter. It’s a beauty it’s light and very cute. Ps just be careful unordered a size bigger or 2 when ordering. Fast delivery thankyou
Love it!! Great quality. I bought XL for a more oversized look, runs small but fits great!! :)
amazing quality! I'm a size xxs/xs and I took size M and it fits perfectly! a little bit oversized as I wanted :) definitely worth the money! it took about 2 weeks to come.
Size up!!! I am in love with this. I ordered size M but its not oversized and i am petit. I still love it though. I usually order XS and i am 155cm
Wowwwww so good but take size up
Best jacket ever such good quality!!! Only this is not very oversized but still fits fine, new favourite clothing piece
Really happy with it, looks so much like the photos, is not as oversized as i was expecting, but still really nice
I bought the size L and honestly i am OBSESSED with this jacket. The quality is really good, it isn’t thin at all. The jacket looks identical to the picture and everyone needs this! For reference, I am a size small (UK). Sizes run small with this jacket so get the biggest one :) also it took around 3 weeks to deliver
So in love with this, take XL if you normally have size S. I’m 5’2 or 1m56. Shipping took 13 days
The most perfect jacket ever! Not very oversized and I got in biggest size and am usually a UK 6-8 but I LOVE IT it’s perfect
LOVE this jacket. Probably one of if not the best purchase I’ve made on this app. Some stitching isn’t perfect and there’s a few threads here and there but it’s no big deal considering the price and how amazing the design is! Delivery was pretty quick considering it came from China and the pandemic is worsening