We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
24 Sep 2017 11:36
22 Sep 2017 07:11
and feminine beautiful pendant. find-rr 90!
22 Sep 2017 04:35
delivery before ukraine воросов оооочень .. 50 days quality long... almost perfect all no ..
20 Sep 2017 01:54
1 Sep 2017 09:51
Gorgeous necklace. bead is complete, the whole chain) weaving very much and looks original) order came 20 days. shipping was carried out on the day of payment. dealer sociable, polite. I recommend this store. Thank you for the parcel)))
31 Aug 2017 12:25
Very surprised by the quality! the chain delicate beautiful, looks great. delivery fast, price is ridiculous. I advise
31 Aug 2017 05:32
very beautiful and elegant necklace, so thin and cute, same as description, fast shipping very good store will buy more from this seller in future for sure recommending to all
16 Aug 2017 12:18
Shvydko delivery. All vіdpovіdaє inventory. cute little thing.
2 Aug 2017 17:00
I liked, very cute. Delivery 1,5 months in Krasnodar
2 Aug 2017 07:18
Suspension is excellent in appearance!... But the touch sooooo thin and liquid)))) it is necessary to wear sooo carefully... super fast shipping!!! 5 stars store!!!!
13 Jul 2017 16:00
Very beautiful pendant! the quality is very good for this price! delivery to Murmansk Region 6 weeks!
12 Jul 2017 16:28
really nice! came with little red bag
18 Jun 2017 02:35
Good quality and beautiful
19 May 2017 06:16
Beautiful chain. fast delivery
19 Apr 2017 10:48
The Shipping was fast. the figment quality Price, is good. arrived within 30 days. excellent communication with the store.
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.