SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery was super fast. Arrived in one week! Nice quality. My size is a bit small but I’m sure I can fit if I don’t eat lol
Communication with the store is excellent, sent as soon as possible as requested My height is 180 cm, took size 29, delivery from russia Tracked by russian post Ordered august 27 came to the krasnodar territory on august 31 Very good quality, the photo on myself below will send You can turn if you want Thank you very much seller By the way, if you want jeans to be freer, then you can take a larger size
Jeans are good, delivery by courier for 2 days, on ob-98 and ot-80, height 175 size 31 came up perfectly, after one day socks, a little stretched.
Excellent boyfriend jeans. The waist is high, the height of 175 cm is full, not shortened, as it usually happens. The size grid is accurate. After childbirth i recovered and looked for a long time suitable jeans and here they were found! I'm glad, i'll probably order more light.
Delivered in 4 days. Size in size (according to the specified size grid). The growth of 170 is excellent. The fabric is soft, pleasant.
Great jeans. But 29 size on my parameters 70-98 sat straight very tight in the waist and priest. In the legs are free. Can certainly stretch in the sock. But it was necessary to order 30. Although i did doubt between 28 and 29. Small size. I'll think maybe i'll order 30.
Cool panties, unfortunately i was not enough size 33 for the parameters from 85 to 106. Fasten buttoned, but since the fabric does not stretch to sit hard, there is an incentive to lose weight just)) and the store somehow read but ignored my question about the appropriate size, i had to focus on the dimensional grid.
Everything came quickly in 10 days in kemerovo, with the size not correctly chosen, ordered 32 size in russian 48, it was necessary less. Quality is good jeans, does not stretch light. After communicating with the store realized that it was necessary to order 28 or 29 size.
Super jeans, really liked. First i ordered 32 in russian 48, climbed with a crack, i do not like it so much. I gave it to my mother, i reordered 33, it sat perfectly. My measurements waist 82 cm hip 104 cm. Length by 184 cm approx.
Ginsi class, hot zamovity 32 rosemir, ale overpowered the store chi on my parameter pidiide 32, seller recommended 34. Zamovila 34: in the belly of the arc of the bike, without a belt can clog the pants with a frown of 2 meters. Go all the way to the city and don't lose. Ginsi and seller recommend. Uncle salesman, yedine is stunned by crackly bulo. 32. My parameters: sight 172, vaga 70, thalia 79, hips 105.